Overview
Clinical Support Line Specialist role at Telstra Health.
Join us in digitising healthcare. Telstra Health combines technology and innovation to deliver scalable solutions for improving patient and clinician experiences and health outcomes.
What's the opportunity?
The goal of ****RESPECT is to serve as a national entry point for individuals experiencing, or at risk of, domestic, family, and sexual violence (DFSV). Our mission is to reduce the prevalence and impact of DFSV across the Australian community by providing accessible information, referrals, and counselling services.
About the role:
Contribute to a dedicated team that oversees the day-to-day support of First Response Counsellors on shift.
Respond to inquiries: promptly and professionally handle incoming calls, emails, or chat messages from staff seeking support or information related to the role of first response counsellor.
Assess needs and potential risks, while ensuring safety and well-being of staff and individuals seeking support.
Provide information and clear guidance: offer accurate and up-to-date information on relevant resources and support, tailored to the individual's needs and circumstances.
Debriefing: utilise intervention techniques such as Psychological First Aid to support staff experiencing emotional distress or immediate crisis situations, connecting them with appropriate resources.
Maintain confidentiality: uphold strict confidentiality standards to protect the privacy of callers and adhere to relevant policies, procedures, guidelines, laws, and regulations.
Develop a comprehensive understanding of the set KPIs and assist staff to work within the frame of expectation.
Assist with MCTs and emergency service support for immediate staff and stakeholders.
Provide feedback for continuous development and embrace changes for ongoing growth and best practice.
About you:
Minimum 4 years trauma counselling experience (preferably telephone counselling) or equivalent experience in specialised sexual assault, domestic and family violence counselling.
Capacity to work and support staff, whilst remaining calm and embedding self-care practices.
Ability to rapidly develop a thorough knowledge of ****RESPECT's delivery model, including counselling model, policies and procedures.
Robust understanding of federal and state-based legislation, including child protection legislation relevant to service delivery.
Demonstrated understanding and experience of quality practice standards and compliance processes.
Education, Certification, Qualifications:
Be a qualified counsellor registered with either the Australian Counselling Association (Level 3 or above) or the Psychotherapy and Counselling Federation of Australia (PACFA- Clinical); or
Be a qualified social worker registered with full AASW membership; or
Be registered psychologists with AHPRA (General).
Hold Current Working with Children Checks, or the capacity to obtain prior to commencement.
Working Arrangements:
Willingness to undertake further training and development.
Upholds and models the values and behaviours of Telstra Health.
Full-time or part-time arrangements (0.8 or 1.0 FTE).
Why join Telstra Health:
We believe flexibility is part of how we work and support work-life harmony.
Join a fast-paced environment with change and ambiguity, where our entrepreneurial spirit drives meaningful work.
Avenues for growth and stepping into other roles.
30% discount on Telstra services including home broadband and post-paid mobiles.
Free 24/7 professional and confidential support for you and your family through EAP.
Employee rewards program with discounts on shopping, gym memberships, movie tickets, health insurance, and more.
Multiple leave options including 16 weeks gender-equal paid parental, family and domestic violence leave, cultural, volunteer, study leave, and option to purchase additional leave.
We are committed to creating an inclusive, supportive environment and encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability, to apply.
Applications will be assessed as received. We are a Circle Back Initiative Employer and commit to respond to every applicant.
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Emergency and Relief Services
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