Overview
Join to apply for the
Service Reliability Manager
role at
Macquarie Group
.
As a Digital Bank, software engineering is at the core of what we do. Our engineers operate in an autonomous environment where they are empowered to "do it right" and continuously learn, becoming masters in their craft. You will foster and nurture a culture of psychological safety that encourages innovative thinking and early risk escalation while taking a collaborative approach.
Our DNA is customer engagement, the drive to innovate and do things differently, connecting data with engineering to deliver reliable and secure services. Join our BFS Reliability Service Management team to help increase the availability of our products and services and reduce risk.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone – no matter what role – contributes ideas and drives outcomes.
Responsibilities
Help manage the team to foster reliability, risk management, and operational excellence culture.
Lead a performance-oriented culture driving sustainable customer outcomes by owning and delivering on incident, problem, and change management standards and practices.
Ensure timely detection, investigation, remediation, and reporting of priority technology incidents with a high level of data quality.
Provide insights and analysis of all reliability measurements.
Own and manage various reliability reporting to product, engineering, executive management, and regulatory requirements.
Support initiatives for improvements to incident and post-mortem processes.
Support the change management process and maintain an appropriate risk culture, while facilitating fast and reliable technology change with a customer-centric mindset.
Qualifications
Career in technology operations, major incident management, service reliability, and delivery.
Experience in regulatory and executive reporting.
Experience reducing the impact of priority incidents and providing efficient resolutions.
Experience identifying control gaps and implementing governance controls.
Capable of identifying process improvement opportunities and leveraging the latest technologies and techniques to deliver value to stakeholders.
Strong commercial mindset, pragmatic, motivated, and passionate about Site Reliability Engineering (SRE), AIOps, and discovering smarter ways of delivering automated services.
Proven ability to foster strong collaboration and a sense of belonging within the team.
Benefits
1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year
Up to 20 weeks' paid parental leave for primary caregivers, along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work-from-home equipment
About Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential – whether that's buying a home, growing a business or investing to manage wealth.
Our Commitment to Diversity, Equity and Inclusion
We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender, age, sexual orientation, marital or partnership status, parental or family status, neurodiversity, religion or belief, disability, or socioeconomic background. We are open to discussions about how you can feel included and belong at Macquarie as you progress through our recruitment process. If you require additional assistance during the recruitment process, please let us know in the application process.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Referrals
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