Overview
Join a respected insurance brokerage with a collaborative and supportive culture. The role offers a hybrid working model with 2 days work‐from‐home and genuine work‐life balance. Manage a diverse portfolio of commercial claims while building your expertise in a supportive team that values development, flexibility, and collaboration.
Who will you be working with?
You will be joining a respected brokerage with a strong reputation for delivering outstanding client service across a broad range of insurance products. The team environment is collaborative, professional, and highly supportive, working closely with brokers, insurers, clients, and key stakeholders to achieve the best possible outcomes. Leadership is accessible and invested in creating a positive workplace culture where people are trusted, empowered, and encouraged to grow their careers.
Benefits
* Hybrid working arrangement with 2 days work‐from‐home
* Supportive and collaborative team culture
* Exposure to a diverse commercial claims portfolio
* Opportunity to further develop your technical claims expertise
* Stable and well‐established business with strong industry reputation
* Competitive salary package and long‐term career opportunities
Responsibilities
* Manage a portfolio of commercial insurance claims from lodgement through to resolution
* Liaise with insurers, clients, brokers, assessors, and other stakeholders
* Proactively follow up on claims to ensure timely progression and resolution
* Provide regular updates and guidance to clients throughout the claims process
* Negotiate outcomes and advocate on behalf of clients where required
* Maintain accurate records and ensure service standards are consistently met
Requirements
* Previous experience managing general insurance claims within a brokerage environment
* Strong understanding of commercial insurance products and claims processes
* Exposure to areas such as commercial motor, property, business packages, and liability claims
* Excellent communication and stakeholder management skillsStrong organisational skills with the ability to manage a busy portfolio
* A proactive approach and commitment to delivering outstanding client service
Next Steps
If you are looking for a role where you can take ownership of your portfolio, work alongside experienced insurance professionals, and be part of a business that genuinely values its people, this opportunity is well worth exploring. You'll enjoy variety, autonomy, and the support needed to continue building a successful long‐term career in claims.
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