Senior Manager, Change Lead – Customer Due Diligence (Fixed Term) – Sydney, Australia
The Senior Manager – Change Lead (Customer Due Diligence) is responsible for leading end‐to‐end delivery of risk and compliance uplift initiatives to support the design and implementation of customer due diligence (CDD) frameworks under the AML/CTF reforms. The role will act as the primary subject‐matter expert in driving the design, implementation, and embedment of AML/CTF processes and controls, with a particular focus on CDD, including initial, ongoing and enhanced CDD. This will enable the organization to successfully deliver products that are regulatory aligned, operationally effective, defensible to regulators and sustainable over time.
Role Responsibilities
* Provide subject‐matter expertise in risk management and regulatory compliance, with a focus on AML/CTF obligations relating to CDD under the AML/CTF reforms.
* Lead the redesign and implementation of relevant CDD policies, processes and procedures.
* Ensure CDD frameworks and procedures comply with global policies, regulatory requirements and industry standards.
* Licence with relevant risk and governance teams to obtain required approvals and sign‐offs.
* Lead end‐to‐end change initiatives relating to CDD, ensuring alignment with enterprise change governance frameworks.
* Provide oversight and coordination across multiple stakeholders, including Risk, Compliance, Legal, Operations, Business and Technology.
* Develop and execute change plans, ensuring milestones, risks and dependencies are actively managed.
* Drive adoption of new processes, controls and systems across impacted business areas.
* Partner with impacted teams to design and implement fit‐for‐purpose processes and controls addressing AML/CTF risks.
* Define and document key controls, including ICDD, OCDD, ECDD and reporting processes.
* Ensure controls are effective, scalable, and embedded into operational workflows.
* Ensure all change requirements and implementation are fully documented, auditable and defensible in regulatory reviews and independent evaluations.
* Support the local, regional and global compliance teams in their response to findings, issues or recommendations relating to CDD.
* Act as a trusted advisor to business leaders and other stakeholders on risk and compliance implications.
* Facilitate workshops and working sessions to co‐design compliant solutions.
* Translate regulatory requirements into practical, business‐friendly controls and processes.
* Manage communication with senior stakeholders, including executive updates and decision papers.
Role Requirements
* Bachelor's or master's Degree preferred.
* Professional certifications in AML/CTF or risk management (e.g. CAMS or equivalent) highly desirable.
* At least 7+ years of experience in AML/CTF compliance.
* Experience working in a regulatory setting will be highly desirable.
Additional Skills
* Leadership experience delivering complex regulatory or financial crime change programs within a financial institution or a similar industry.
* Deep practical knowledge of AML/CTF frameworks and regulations, particularly in the areas of CDD.
* Strong governance, stakeholder management and executive communication capability.
Benefits and Other Details
* Short‐term incentives, accident and life insurance.
* Access to best‐in‐class development platforms.
* Life / Accident Coverage.
* Superannuation Plan.
* Paid Time Off.
* Employee Wellness.
* Global Recognition and Rewards Programs.
We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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