Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.
It starts here. With Bendigo Bank and you.
About the opportunity
As part of our landmark transformation, we are seeking Head of Fraud & Scam Operations and reporting to the Executive, Financial Crime & Fraud Operations, you will be responsible for overseeing operational functions that manage fraud and scam risks across BEN including fraud detection, fraud investigations, scam response and customer related impacts prevention and response activities.
Through strong leadership and operational oversight, the role ensures these activities are delivered effectively, consistently and in alignment with BEN's financial crime frameworks and risk appetite.
In particular you will get to:
* Provide enterprise leadership across Fraud & Scam Operations, setting the direction and standards for fraud and scam prevention, detection and response, and bringing deep expertise to minimise customer harm and protect the Bank from evolving financial crime threats.
* As a senior leader within Financial Crime & Fraud Operations proactively contribute to the strategic direction of the function
* Collaborate and build strong relationships with risk, technology, business and external stakeholders to engage and influence the understanding and alignment of Financial Crime policy, principles and frameworks
* Support the implementation of transformation initiatives that enhance fraud prevention and investigation capability, including improvements in technology, data analytics and operational processes.
This is a permanent full-time position ideally located in Melbourne or Adelaide but for an outstanding candidate other locations may be considered.
What you'll bring to the role
To succeed in this role you will have
* Significant experience in fraud operations, financial crime investigations or related operational activities within financial services.
* Extensive leadership capabilities with the ability to lead and develop high performing operational teams in a complex and highly regulated environment
* Demonstrated ability manage complex operational environments, analyse fraud trends and implement improvements that strengthen efficiency, quality and customer harm outcomes
* Excellent communication and relationship building skills to enable strong stakeholder management with the ability to collaborate, influence and advise.
* Ability to lead change initiatives and drive continuous improvement in operational capabilities, process and technology
* Tertiary qualification in relevant field with Financial Crime Industry qualifications such as ACAMs, AFCS highly desirable
So, why work for us?
Want big impact that matters?
Here, you'll know your work directly benefits the customers and communities we all serve.
You'll also get access to a great range of benefits, including:
* Flexibility means different things for different people. Whether it's hybrid work, flexible hours, a compressed work week, job-sharing or something different, our flexible work options are designed to put people first
* Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members
* Opportunities to take your learning to the next level through our corporate university 'BEN U' or at an external provider of your choice
We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitably participate in the selection process.
How to apply
If you are interested in this opportunity, please apply online with your CV and cover letter.
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