Taronga Western Plains Zoo Dubbo is looking for Indigenous Guest Experience Officers to join our team on a casual basis.
* Located at Dubbo's Iconic Taronga Western Plains Zoo – Wiradjuri Country
* Casual position
* TCSA Wages Employees Award, GEO – Casual Loading Monday to Friday rate: $32.59 per hour
Reporting into our Aboriginal Programs Coordinator, you'll be joining the team assisting with Taronga's Cultural and Community Programs across the zoo.
About The Role
The purpose of Taronga's Indigenous Guest Experience Officer is to deliver high quality cultural and community programs for students and guests.
Key Accountabilities
* Community and Cultural Programs, focusing on youth engagement and mentoring
* Comply with Taronga's Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
* Deliver high quality community and cultural programs and experiences in order to provide excellent guest experience and promote repeat visitation.
* Communicate Taronga's education and conservation messages both internally and externally, ensuring all communications align with Taronga's values to inspire change in accordance with Taronga's vision and strategic pillars.
* Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.
* Comply with and suggest sustainability practices in the workplace to help achieve Taronga's sustainability targets and reduce environmental impact.
* Comply with and report any Work, Health and Safety incidents in line with Taronga's Work, Health and Safety Charter.
About You
We are looking for candidates that have:
* Availability to work approximately 3 – 5 x casual shifts per week.
* Experience or passionate about working with children and young people.
* Hold or ability to maintain/obtain a Senior First Aid.
* Obtain and maintain a NSW Working with Children Check (WWCC).
* Be active – you'll be on your feet for long periods of time and may require some moderate to heavy lifting and reaching.
* The ability to satisfy the Aboriginality criteria (Aboriginality is a genuine occupational qualification and is authorised under Section 14 of the Anti-discrimination Act of 1977).
Benefits
* Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's
* Free onsite car parking
* A wide range of discounts on our award winning accommodation across both sites
* Discounted food and beverage purchases across the sites
* Fitness Passport
* We're a social team – there's always lots going on around the zoo that we get involved with!
* + more!
We Value Diversity
Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.
Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.
About Applying
Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.
Target Question 1
Describe your skills and experience in delivering programs or services for a diverse range of people.
Target Question 2
How would you modify your delivery of a presentation to engage with children and young people?
Applications Close: 11:59pm Tuesday 2nd June 2026
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