Overview
At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world. This is an exciting, unique opportunity to step into a leadership role within a dynamic, patient-focused environment as the Senior Medical Receptionist within our brand-new Oncology clinic in Redcliffe, on a full-time, permanent basis.
Benefits
* Exclusive discounts – Qantas Club Membership, gym / swim membership, Bupa health cover
* 12 weeks paid parental leave
* Professional development opportunities
* Collaborative and friendly environment delivering outstanding outpatient care
* Comprehensive support for you and your loved ones including confidential external coaching and counselling across wellbeing, nutrition, finance, and legal matters
* Work‐life balance – Monday to Friday shifts
* Central location close to transport networks, cafes, restaurants and shops
Responsibilities
* Provide direction, supervision, support and recognition of staff activities and promote collaboration, cooperation and teamwork through effective leadership and management strategies.
* Support, initiate and drive change strategies across the practice through the provision of data and leadership which supports both the vision and ethos for GenesisCare and the development of patient-focused change strategies, programmes and initiatives.
* Champion high level of patient services by meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback.
* Gain a clear understanding of the funding mechanisms related to Radiation Oncology billings, Medicare and the Medicare Safety Net.
* Communicate the funding mechanisms, out-of-pocket fees and other account-related enquiries.
* Develop and maintain strong working relationships with internal and external stakeholders and promote and support initiatives designed to improve clerical staff engagement.
* Implement effective performance management and development processes and provide staff with ongoing feedback and performance coaching.
Qualifications
* Experience in managing and leading a team.
* Excellent customer service experience in a healthcare environment.
* Strong experience in medical administration and reception management.
* Great management and communication skills, with the ability to liaise with and effectively influence staff & patients.
* Understanding of and ability to provide excellent leadership in line with the organisation's values.
* Collaborative and flexible approach to delivering exceptional patient-centred services.
* Willingness and ability to proactively implement continuous improvement and change initiatives.
* Ability to solve problems collaboratively as they arise.
* High level Medical accounts processing skills including knowledge of Medicare, DVA and private health funds.
* Proficiency in clinical administration systems and Microsoft Office for data analysis and reporting purposes.
About GenesisCare
GenesisCare is a highly progressive and passionate team of healthcare professionals and support staff united by a common purpose: to design care experiences that deliver the best possible life outcomes. With approximately 2,000 employees across 50 locations nationally, our team is passionate about better cancer care. We aim to build a culture of care that is patient focused and performance driven.
Equal Opportunity Employer
GenesisCare is an Equal Opportunity Employer. People centricity is at the heart of what we do.
#J-18808-Ljbffr