Overview
A new transformational adventure awaits you. How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you?
As one of Forbes 2024 World Best Employers and Fortune's World's Most Admired Companies for 2025, Zurich is a leader in the insurance industry and is on a journey towards a brighter future—focused on your career, wellbeing, and community.
Role
Start your career in Life Insurance as an Adviser Care Consultant. You'll be the friendly, trusted point of contact for our adviser network—providing timely, high-quality support across phone, email and online channels. From day one, you'll receive training and coaching as you build your insurance knowledge, take ownership of enquiries end to end, and help us continually improve the way we work.
Responsibilities
* Support existing and new advisers with product, process and policy questions
* Respond to enquiries across phone, email and online channels (simple to complex)
* Provide technical support and quotes across Zurich Life product suites
* Help with policy changes, payments, cancellations and complaint queries
* Share updates and status on New Business applications
* Process policy maintenance and general servicing requests accurately
Qualifications
* A genuine interest in helping customers, with a solutions‐focused mindset
* Experience in a customer or client service role (retail, hospitality, call centre, admin, etc.)
* A degree and/or Diploma of Financial Services is a plus; insurance or banking exposure is helpful but not essential
* Clear written and verbal communication—you're confident speaking on the phone
* Strong relationship‐building skills with advisers, customers and teammates
* Comfortable using Microsoft Office (Outlook, Word, Excel) and learning new systems
* Great attention to detail, with the ability to solve problems and work accurately
Benefits
* 5 weeks leave per year for permanent staff, 15 days personal/carer's leave, and additional time for family care
* Hybrid working arrangement – office 3 days and WFH 2 days per week for full‐time employees
* Wellbeing payment AUD$500 per year and a new‐starter e‐voucher AUD$295 for WFH set up, plus access to the Shine portal
* Growth and career development through award‐winning training programs
* Work with global, diverse, and inclusive teams and explore your passions
* Global mobility opportunities across more than 200 countries
* Volunteer opportunities and the chance to work in Green Star‐rated offices (when in the office)
* Our environmental commitment includes planting a tree for every new employee
* Recognition through various employer of choice awards and memberships
Zurich is an equal opportunity employer. We are committed to ensuring our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in the recruitment process, please let us know at the time of your application.
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