Customer Service & Administration Officer
Central Coast Council TAS – Ulverstone TAS
Join Central Coast Council Tasmania – Make a difference where you live and love where you work
Central Coast Council is dedicated to shaping a vibrant future for over 25,000 residents on Tasmania's picturesque North West Coast. We offer careers that make a meaningful difference - through responsible governance, sustainable development, and community-focused service delivery.
Why work with us?
* Employer of Choice - Join a workplace recognised as a Tasmanian Employer of Choice, offering flexibility, growth and a great team culture
* Impactful Work – Contribute to initiatives that enhance the local environment, infrastructure, and community wellbeing
* Lifestyle & Flexibility – Benefit from a fortnightly Rostered Day Off (RDO), birthday leave, flexible work arrangements that support work-life balance and up to 3.5% additional superannuation co-contribution
* Supportive Environment – Experience a workplace culture grounded in care, inclusion, and safety, including effective workplace health and safety systems and training
* Professional Development – Access formal training, mentoring, and the opportunity to contribute across diverse teams and projects
* Exceptional Location – Live and work in the Central Coast region known for its natural beauty and relaxed coastal lifestyle
Central Coast Council is committed to upholding the values of Customer Focus, Open Communication, Accountability, Safety and Together - One Team (C.O.A.S.T.) in local governance. If you are seeking a career that aligns with our aspirations and values, we encourage you to take your next step with us.
Your new role – Customer Service & Administration Officer
Central Coast Council is seeking a motivated and customer-focused individual to join our team to provide outstanding customer service for our community and administrative support for our Development Support team.
You will be the first point of contact for customers regarding Land Use Planning, Building, Plumbing and Environmental Health matters via phone, email and our front counter and you will play a key role in ensuring customers receive friendly, professional and efficient service.
Alongside customer service, you will provide accurate and timely administrative support to Development Support team members, coordinate building and plumbing plan requests (including preparation, invoicing, and sourcing plans), and undertake Certificate 337 processes with careful research and data entry. You will also ensure all correspondence is prepared to Council's standards and templates, contributing to the smooth operation of the Development Support team and the delivery of high-quality services to the community.
Essential:
* Minimum two years' experience in an administrative role.
* Sound customer service skills including conflict resolution.
* High level of computer literacy, including Microsoft Office Suite.
* Proven high standards of written and verbal communication, including attention to detail.
* Demonstrated excellent interpersonal skills and ability to work with a diverse range of people.
* Excellent time management skills and the ability to meet deadlines.
Salary and conditions:
* Full-time position (75 hours per fortnight).
* Commencing 5 January 2026.
* Central Coast Council's Enterprise Agreement – Administration Level 2.1 ($36.78 per hour).
How to apply
To view the position description, key selection criteria and to apply, please visit our website:
Please note that applications will only be accepted via our website. Please include a current resume, cover letter and response to the key selection criteria.
For any enquiries, please call 8***.
Applications close at 4pm on Wednesday 10 December 2025.
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