About the role
Our General Insurance Brokerage is seeking an experienced Account Manager/Senior Account Manager to join our dynamic Broking team on the Gold Coast. This full-time position is based on the Gold Coast and will be responsible for managing and growing relationships with our key SME, Commercial and Mid-market clients. Focus will be on exceptional service, strategic risk management, market management and positive and proactive client outcomes.
What you'll be doing
Serve as the primary point of contact for assigned commercial & midmarket accounts, working closely with our existing GC team and the Branch Manager as well as clients, in understanding their needs and providing tailored insurance solutions
Client & Portfolio Management– Oversee and grow a diverse portfolio of SME and mid-market clients, delivering exceptional customer experience.
Strategic Advisory– Provide expert risk advice, ensuring clients are well-informed and adequately protected both across their insured and uninsured risks.
Renewals & Onboarding– Manage the end-to-end process for policy renewals and new client onboarding.
Mentorship & Leadership– Support and develop a training culture alongside the team as well as support more junior team members, sharing knowledge and best practices.
Market Negotiation– Engage with insurers to secure competitive terms and comprehensive coverage for clients.
Business Growth– Identify opportunities for new business and growth and increasing both New Business and existing customer share-of-wallet within existing accounts.
Maintain and expand existing accounts through regular client engagement and consultative selling, alongside the Branch Manager.
Identify and pursue new business opportunities within your client portfolio and the broader marketplace.
Contribute to the development of innovative insurance products and services to meet evolving client needs.
Provide accurate and timely reporting on account performance and pipeline development.
What we're looking for
2-4+ years of experience in a senior account executive/ account management or strategic risk management role within the insurance broking industry.
Someone who wants to make a name for themselves, learn their trade and drive great outcomes for their clients.
Proven track record of successfully managing and growing SME and commercial client relationships.
Strong communication and interpersonal skills, with the ability to build trust and credibility with clients.
Excellent negotiation and problem-solving skills to handle complex client requests and challenges.
Thorough understanding of commercial insurance products and underwriting processes.
Strong market management skill set with an aspiration to cement long term relationships.
Ability to manage a decent $400k income general lines portfolio including a % bonus based on new business and retention.
Ability to work independently and as part of a collaborative Broking team.
Tertiary qualification is desired but not essential.
Our Brokerage is committed to providing a supportive and inclusive work environment that enables our employees to thrive. We offer competitive remuneration, flexibility and opportunities for professional development and career advancement.
What We Offer
* Competitive salary with excellent bonuses & new business incentives
* Supportive and friendly team culture
* First class office and environment
* Opportunity to work across high-value accounts
* Career growth in a fun, professional, and client-focused environment
* IT equipment, mobile phone and internet provided
About us
We are one of Australia's leading general insurance brokerages with an ambition to grow. Built on the foundations of over 20 years of Insurance broking experience and leadership, we have now reached a point in our trajectory where we are rapidly scaling, with a strong growth pipeline and significant Premium to manage. Branching out into the South-East Queensland Market, our Brokerage offers full‐suite insurance solution to clients with significant interests across Corporate, Commercial, Mid‐market and SME risks. Our team of knowledge-rich professionals is driven by a shared passion for helping our clients manage their risks whilst playing a key role in our incredible growth journey.
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