Job Title: Retail Customer Service Officer
About the role:
Delivering for the Community
We are looking for a friendly and enthusiastic individual to join our retail team as a customer service officer. You will play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience.
Every year around one million customers walk into one of our offices. It's our retail teams who make sure that every experience they have is a great one.
Key Responsibilities:
* Performing customer sales and service transactions with customers.
* Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
* Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
* Promoting our products and services through up selling and cross selling, merchandising and other promotional activities.
* Assisting customers with mail lodgements and associate costs.
* Building rewarding relationships with customers by understanding their needs.
* Assisting with administrative duties such as stocktaking and record maintenance.
About you:
You're ready to put the customer at the centre of everything you do to help make a difference in the community. Have experience in customer service and/or cash handling. Be fit to lift up to 16kgs of mail regularly and stand for your shift.
Benefits:
* We invest in you for the long term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
* Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
* We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
About Us:
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds.