Join our leisure team whose job is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience. Make a positive impact on an industry that's growing and changing, while being part of a supportive, collaborative culture. With a varied business from our award‐winning RACV Clubs and Resorts across Victoria, Queensland and Tasmania, to our premium partner hotels, tours, cruises, events, and experiences, you'll enjoy the best of tourism and have room to grow.
About the Opportunity
Are you passionate about travel? Our travel team is growing! An exciting opportunity has arisen for experienced Travel Sales Consultants to join our industry leading travel agency team of experts in our new RACV Knox store. We pride ourselves on delivering great service and creating unforgettable travel experiences for our customers.
This could be just the right role for you?
As a Travel Sales Consultant, you will utilise your exceptional customer service skills and share your extensive knowledge of global destinations and passion for travel. You will be responsible for creating personalised travel itineraries and managing the customer experience from beginning to end. Your key responsibilities for the role include:
* Promote holiday packages, flights, hotels, cruises, tours, experiences & travel insurance
* Build relationships with customers face to face and online, managing new enquiries, quotes, itineraries, amendments and cancellations
* Facilitate domestic & international travel bookings and payments between travellers & suppliers
* Convert enquiries into confirmed bookings, cross‐sell & up‐sell of travel products
* Attend sales meetings and achieve targets & KPIs
* Attend industry events e.g. supplier & product events, ship inspections & travel expos
Working Hours
Our Knox retail store is open Monday‐Friday 9am‐5pm and Saturdays 9am–2pm. Our team works during these hours with the requirement to attend occasional out of office industry events. The business may consider increasing to a 7‐day trade in the future.
What you'll need to be successful
* Certificate 3 in Travel or higher – preferred
* GDS experience in Amadeus, Sabre – preferred
* Passion for travel industry and personal travel experience
* Excellent organisational, attention to detail & problem‐solving skills
* Ability to manage workflow, set goals, meet sales targets & work productively
* Ability to work independently and as part of a team
* Excellent personal presentation
We are Offering
* Permanent Full‐time 38 hours week
* Competitive Salary, industry benchmarked
* Generous employee benefits & discounts on RACV products and resorts
* Training, development and career progression opportunities
* Uniform
Beliefs & Workplace
Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.
EEO Statement
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
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