This is your opportunity to step into the Telco industry and take your career to the next level. As part of our team, you'll be the go‐to problem solver for our residential customers, supported by comprehensive training that sets you up for success and career growth. In this call‐center role, you'll handle inbound calls and tackle everything from basic troubleshooting to identifying and resolving faults.
Responsibilities
* Address technical and account assistance requests via various channels.
* Meet customer service standards and call handling targets.
* Attempt to diagnose and resolve non‐service related cases.
* Handle conflict resolution and escalate complaints when necessary.
* Follow standard help‐desk and account procedures, and privacy laws.
Qualifications
* Background or strong interest in the world of IT and tech.
* Background in accounts or customer service.
* Moderate computer skills and basic data entry.
* Effective communication, consultation, and empathy.
* Familiarity with the telco industry is preferred but not essential.
Working Hours & Shift
Working in 8‐hour shifts in our call centre, you will be on a rotational roster between 8am and 12am, Monday to Sunday, and public holidays. We require all candidates to commit to working 37.5 hours per week (full‐time hours).
Equal Opportunity
Aussie Broadband is an equal opportunity employer.
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