Do you have a passion to provide the residents of the Southern Downs with excellent customer service? This could be the job for you
As a Customer Service Officer, you will be providing professional, high-quality and responsive customer service to the Southern Downs Regional Council's internal and external clients face-to-face, in writing and over the telephone.
Term: Permanent, Full-time
Hours of Work: 72.5 hours per fortnight
Pay Level: $2,730.08 - $2,907.82 per fortnight (Level 2), plus 12% superannuation and 17.5% annual leave loading
In addition to the above pay rate, you will receive payment of the following current applicable allowance:
In accordance with Council's Enterprise Agreement and the relevant Award. Pay rate dependant on relevant skills and experience.
Other Information: Addressing the Selection Criteriais highly desirable
Applications Close:11:59pm Tuesday, 25th November 2025
About the Department
The Community & Customer Services Department consists of three (3) teams:
* Community Engagement
* Customer Service – Warwick and Stanthorpe
* Libraries – Warwick and Stanthorpe
The Community and Customer Service Department is responsible for planning and delivering tangible uplift in the wellbeing and liveability of the Southern Downs community and for shaping and delivering customer services that meet community current and future requirements. The Department co-creates and delivers strategies to support mutual collaboration opportunities between community groups, encourage capacity building and foster a connected and engaged community. The Department maintains a variety of community facilities and coordinates initiatives such as civic events.
At the heart of local engagement, the Department will have a focus on building strong connections between Council and the community that promotes a sustainable Southern Downs where all residents have the opportunity to grow, learn, create, care and connect within.
What You Will Do
The complete Key Responsibilities of this role can be found in the Position Description. These include (but are not limited to):
* Provide a high-quality client service to Council's customers;
* Log customer complaints and requests for action in Council's Customer Request Management system;
* Assist with maintaining the Customer Service Centre and Self-Help area;
* Maintain confidentiality of Council information obtained during the course of employment.
What You Will Need
To be considered for this role, you will need:
* The legal right to live and work in Australia
* REQUIRED LICENCES AND QUALIFICATIONS
o A Class C (Car) Licence or greater is required in this role
* Highly developed interpersonal skills, including the ability to deal effectively with difficult customers
* Extensive office administration experience, including strong written communication skills and experience skills and experience in current office computer programs
* Cashiering experience, including reconciliation of financial data
* Demonstrated ability to operate effectively within a team environment
To be able todemonstrate your competence in relation to all of the Selection Criteria as detailed in the Position Description.
What We Offer
At Southern Downs Regional Council, we know that that our people are our strength. With this front of mind, we provide a wide range of benefits and a holistic approach to supporting our employees, including:
* Competitive wages, conditions and allowances
* Salary packaging and remote area benefits available, which can significantly increase tax savings and take-home pay
* Discounted corporate health insurance plans
* Improved work-life balance opportunities, such as a9-day work fortnight and consideration of other flexible work options
* Generous leave provisions including Special Family Leave, Cultural Leaveand 17.5% annual leave loading
* Accessto a wide range of health and wellness initiatives, including free, skin checks, flu vaccinations and wellness medicals, and discounted gym memberships
* Employee Assistance Program for staff and their families (24/7 access). This service includescounselling, financial coaching, nutritional support and legal referrals, as well as access to specialised wellbeing support for LGBTIQA+ individuals, First Nations people, and individuals experiencing domestic and family violence through dedicated helpline
* Opportunities for on and off the job personal and professional development (study assistance available in accordance with policy)
Further Information
For further information about this role and working for Southern Downs Regional Council, please refer to the documents below:
If you have any additional enquiries in relation to this position, please contact Sonia Morris, Customer Services Team Leader on .
Apply Now
At SDRC, we believe that diversity enriches our workplace, drives innovation, and leads to better outcomes. We welcome applications from qualified people of all backgrounds, ethnicities, genders and abilities, who have applicable working rights in Australia.
To apply for this opportunity, you will be asked to complete an online application form and provide:
* A short, written response (maximum 1-2 pages, dot points acceptable) on how your experience, abilities, knowledge and personal qualities would enable you to achieve the key responsibilities and meet the selection criteria of this role (as outlined in the Position Description); and
* Your current CV or Resume.
When you are ready to begin your application, please click on the "Apply" button below to be taken to our online application portal. Please ensure you provide all of the information requested and that your application is lodged by the closing date (as shown above). Should you have any difficulty lodging your application online, please contact our People & Culture Team on ph. for assistance.
We look forward to receiving your application.
Southern Downs Regional Council – A Great Place to Work
What we do at SDRC is more than just a job to us. Whether it's maintaining our clean water supply, keeping our parks and gardens beautiful, servicing our plant and vehicles, providing contemporary library services, responding to natural disasters or showcasing our region's immense natural beauty and economic strength, every Council employee strives to make a real difference for our local community.
Few employers combine so many diverse disciplines (eg engineers, childcare workers, trades such as mechanics and plumbers, safety specialists, project managers, plant operators, finance experts, IT specialists and urban planners to name a few) in one organisation. At SDRC, we work together towards the same goal. By integrating a multi-disciplined workplace with collective ideas and skillsets, we provide unique opportunities for our people to develop and grow within their chosen career.
We are passionate about aligning business, community and government to achieve social, economic and environmental outcomes. We believe this is best realised when people are invested in the long-term outcomes of where they live and work. If this sounds like you too, then working in local government at SDRC may be right for you.
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