Knowledge Management Coordinator
Make an impact at the University of Wollongong (UOW) — a purpose driven institution ranked in the top 1% of universities globally.
We are looking for a collaborative, detail-oriented Knowledge Management Coordinator to lead the creation and improvement of clear, accessible and impactful knowledge content that students and staff can rely on.
About the Role
Working within Student Frontline Services, in this role you'll collaborate with teams across the University to ensure our knowledge base is accurate, consistent and easy to understand — empowering students to make informed decisions and navigate their UOW journey with confidence.
Reporting to the Manager, Student Communications Planning and Operations, you will:
* Lead the creation, review and maintenance of high-quality knowledge articles and support resources
* Identify information gaps and improve the clarity, consistency and accessibility of content
* Implement and maintain UOW's Knowledge Management Strategy and frameworks
* Analyse feedback, search trends and usage data to drive continuous improvement
* Support frontline staff with reliable and student-focused guidance materials
You'll also supervise the Knowledge Management Officer and play a key role in embedding a culture of knowledge sharing and service excellence across the Student Services Division.
About the Team
The Student Frontline Service Unit delivers a seamless and integrated experience for students, including oversight of the AskUOW Service Centre, current student communications, Student CRM, the knowledge base and coordination of service and communication channels.
What You'll Bring
You are a strong communicator with exceptional writing and stakeholder engagement skills. You thrive in collaborative environments and enjoy transforming complex information into clear, accessible and engaging content.
Qualifications
* A bachelor's degree and relevant experience, or an equivalent combination of education and experience
* Excellent writing and editing skills, including experience using plain English principles
* Strong analytical and reporting capabilities
* Proven experience managing stakeholder relationships
* Excellent organisational and problem‐solving skills
* The ability to manage competing priorities and deliver outcomes within deadlines
Why Join UOW
* Competitive salary package, including 17% superannuation
* 35-hour full-time work week, supporting greater balance and flexibility
* Flexible working arrangements, and family‐friendly policies
* Generous leave entitlements, including additional concession days over the Christmas–New Year period
* Purchased leave options to provide greater flexibility throughout the year
* Ongoing professional development and clear career progression opportunities
Role Details
* Employment type: Permanent/Continuing | Full-time
* Level 6/7 | $94,998 - $117,633 + superannuation commensurate with experience and capability.
* Position Description
* Location: Wollongong Campus/Hybrid
* Valid Australian work rights required. Visa sponsorship is not available
How to Apply
Click on the 'Apply Now' button at the bottom of the advertisement. You'll be requested to submit a resume, and cover letter (of no more than 3 pages) summarising your skills and experience as they relate to the selection criteria located in the position description.
Contact
For further information about this position, please contact Laura Hull Associate Director, Student Frontline Service lpotter@uow.edu.au
Closing Date
Wednesday 17 June 2026, 11:55pm AEDT
Equity, Diversity & Inclusion
The University of Wollongong is committed to fostering an inclusive and equitable workplace where diversity is valued, respected and celebrated. We strive to create a workplace that reflects the communities we serve, removes barriers to participation, and provides equitable opportunities for staff to reach their full potential. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people of all gender identities and sexual orientations, people from culturally and linguistically diverse backgrounds, people with disability, and those with caring or family responsibilities. As required by federal legislation, prospective employees are required to declare whether they have been investigated for an allegation of Gender based Violence or determined to have engaged in conduct that constitutes Gender based Violence, during their previous employment, or otherwise in a legal process. Any such declaration will be included in the University's employment screening processes and will be treated with the strictest confidence and in compliance with all privacy legislation.
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