About the Role
We're growing at True Foods, and we're looking for a Customer Service Team Leader to lead the day‐to‐day execution of customer order processing with a capable, confident team.
As the Team Leader you'll sit at the centre of our supply chain, working closely with Planning, Warehouse, Sales, and Quality to ensure we deliver for our customers while balancing operational realities. You will collaborate with our 3PLs and 4PLs to deliver on time and in full.
This role is about more than just processing orders—it's about understanding the role Customer Service plays across the supply chain and using that insight to drive great outcomes for True Foods and our customers.
What You'll Be Doing
* Leading and coaching a team of Customer Service Officers
* Owning accurate and timely customer order processing across retail and foodservice
* Partnering with Planning and Sales to manage priorities when constraints arise
* Proactively communicating changes, delays or risks internally and to customers
* Monitoring service performance and identifying opportunities for improvement
* Supporting issue resolution and driving continuous improvement across the function
What We're Looking For
We're looking for someone who is naturally curious, solutions‐focused, and thrives in a fast‐moving environment.
* Strong understanding of how an end‐to‐end supply chain operates
* Highly detail‐oriented and able to spot anomalies before they become issues
* Stays calm under pressure and brings solutions when challenges arise
* Builds strong, trusted relationships across teams and functions
* Uses data and insights to guide decisions and improve outcomes
* Comfortable working in an environment of constant change and evolving priorities
This role balances the needs of the business, the customer, and logistics to land the best possible outcome for all parties.
Experience That Will Set You Up for Success
* Experience in customer service, order management or supply‐chain roles
* Exposure to FMCG, manufacturing or fast‐paced environments
* Experience leading or coaching a team (formal or informal)
* Confidence working with systems, data and Excel
* Strong written and verbal communication skills across customers and internal stakeholders
Benefits
True Foods is a proudly Australian‐owned business with a strong growth story and a genuine focus on people, collaboration and continuous improvement.
Our values — Accountability, Determination and Collaboration — shape how we work and grow together.
In this evolving role you'll have the opportunity to shape how customer service operates into the future and make a real impact.
Interested?
If you're looking for your next step and want to be part of a team that's building for the future, we'd love to hear from you.
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