Job Summary
* Monday to Friday with overtime and weekend work available
* Permanent position – Competitive salary and benefits
* Join a company with great culture and growth opportunities
About Us
Western Work Force is a leading Australian owned and operated Recruitment & Labour Hire business located in Perth, Western Australia. We specialise in providing Labour Hire, Professional and Engineering & Technical staff to all industries across Australia.
Our Client
Our client is a global telecommunications operator offering a full suite of IP, Fixed Wireless, NBN and OptiComm services to residential users, SMEs, government, large corporate enterprises and wholesale customers. Their world class network is designed and scaled to deliver ultra-reliable, high throughput, flexible network services with industry leading delivery times.
The Position
Due to continual growth, our client is seeking Field Service Technicians to join the team on a full-time basis, working Monday to Friday, 8.00am to 4.30pm, servicing new and existing client across the Perth metro area and WA. The role involves day-to-day operations varying between new service installations, service calls and other tasks as required.
Role Responsibilities
* Develop effective relationships with all key stakeholders, including customers, Field Operations and Provisioning staff.
* Provide service and customer support during field visits ensuring a high level of customer service at every interaction.
* Manage on-site installation, repair, maintenance and testing for all related areas of field operations, including but not limited to installation and maintenance for fixed wireless customer installs, fixed wireless transmissions site installs, changes to transmission site installs and customer service calls and data centre changes.
* Troubleshoot, test, repair and service technical equipment where needed in defined timeframes.
* Diagnose errors or technical problems and determine proper solutions, communicating findings and requirements to relevant stakeholders.
* Produce detailed and accurate service reports in the correct company systems.
* Operate vehicles and machinery in a safe manner.
* Follow all company procedures and protocols and particularly be responsible in all areas of workplace health and safety.
* Maintain relevant certifications as required and on time.
* Cooperate with technical teams and share information across the organisation.
* Make appropriate recommendations and brief on repairs, diagnostics and equipment specifications.
To Be Considered
* Previous experience as an Internet Installation Technician or similar role in a telecommunication company or network service provider preferred/highly regarded.
* High level of customer service for clients and stakeholders.
* Current qualifications with senior first aid, police clearance, white card and working at heights.
* Current qualifications with yellow card, elevated work platform and restricted/open registration cabling licence including structured endorsement preferred/highly regarded.
* Previous experience working with network equipment from vendors such as Mikrotik, Ubiquiti, Netonix, SIAE, SAF, NEC and Ignitenet is highly regarded.
* Intermediate computer skills with ability to efficiently use an internal customer management system, ticketing system and Microsoft Suite.
* A positive attitude and approach towards work and being a part of a team.
What's on Offer
* Permanent full-time position with our client – Monday to Friday.
* Van and tools provided for role.
* Overtime and weekend work available, with overtime pay, on call pay and travel pay additionally.
* Join a company with great culture and growth opportunities.
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