As a Contact Centre Service Officer (CCSO) at Teachers Mutual Bank Limited, you are the friendly voice our members hear when they call us.
You will support members through every step of their banking journey and respond to a variety of enquires while providing excellent customer service.
Key Responsibilities
* Respond to inbound calls with empathy and professionalism
* Resolve general banking and technical enquires including online and mobile banking support
* Guide members through digital platforms and troubleshoot issues
* Offer tailored solutions and promote relevant products and services to members
* Achieve KPIs aligned with our strategic goals and service excellence
About You
* Customer service experience, banking experience is ideal but not required
* Excellent communication skills, verbal and written
* Problem solving mindset and ability to think out of the box
* Comfortable with technology and quick to learn new systems
* FSR Tier 2 Accreditation is nice, if not we will support you with obtaining it
Skills and Qualifications
* Customer service experience or call centre experience
* Retail sales, customer service, and office administration or hospitality experience
* Professional customer service manner/phone manner
* Tech Savvy and good at navigating computer systems including MS Office Suite
* Reliable and a good team player
Teachers Mutual Bank Ltd may conduct a background or reference check (or both) as part of the recruitment process. By applying you agree to cooperate fully in those procedures and understand that an offer is subject to the satisfactory outcome of those checks, at the discretion of Teachers Mutual Bank Ltd.
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