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Guest service agent

Fremantle
EVT Group
Service Agent
Posted: 4 June
Offer description

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can‐do attitude and "too easy" service. Whether it's for work or a well‐earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and career paths to explore across more than 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award‐winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year‐round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there are no limits on where your career could take you.

Key Responsibilities
* Welcome guests warmly and ensure smooth check‐in/check‐out
* Respond promptly to guest needs and special requests
* Co‐ordinate with housekeeping and maintenance for room readiness
* Manage reservations and daily guest transactions accurately
* Provide information about hotel services and local attractions
* Maintain a clean, safe, and professional front‐desk environment
* Participate in training and team meetings
What You'll Bring
* Strong customer service and communication skills
* Familiarity with hotel systems and procedures
* Ability to collaborate across departments
* Detail‐oriented and accurate in transactions
* Adaptable and open to continuous learning
* Knowledge of WH&S and operational policies
How You Work
* Daymaker ethos — no one's too big for the small things.
* Inclusive leader — values diverse perspectives; builds belonging.
Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

* 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
* $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
* Seasonal perks at Thredbo.
* Rapid career growth across our hotel & entertainment network.
* Paid parental leave; community & volunteering opportunities.
Police Check Acknowledgement

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.

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