Role Overview
As a Full Time Processing Assistant, you will be responsible for efficiently assisting customers with their recycling process, ensuring accurate documentation and payment, and maintaining safety protocols. This role involves assisting customers as they arrive, conducting safety checks, determining the payment method, sorting containers, documenting counts, processing payments, and providing excellent customer service.
Responsibilities
* Direct incoming cars to the designated area and instruct them to stop.
* Proceed to the assigned bay and signal the customer to approach and park.
* Ensure the customer's engine is switched off.
* Verify that no small children or pets are outside the vehicle; request that they stay inside if necessary.
* Maintain awareness of surroundings and address any safety concerns promptly.
* Inquire whether the customer prefers cash or has a scheme ID.
* If the customer has a scheme ID:
o Direct them to the bag drop zone.
o Explain how to enter their scheme number or mobile number into the iPad to print the scheme sticker.
o Instruct the customer to place the sticker on a trolley and return to their car to load containers.
o Guide the customer to the designated area once loading is complete and allow them to leave.
* If the customer prefers cash:
o Empty items directly into the bay.
o Sort the containers into appropriate categories.
o Notify the customer that lids need to be removed for next visit.
o Return any ineligible containers, rubbish, or cardboard to the customer.
o Count the eligible containers and record the count on the counting sheets.
o Ensure accurate documentation of the count, avoiding miscounts or omissions.
o Inform the customer of the total number of containers.
o Have the customer sign the counting sheet.
o Process payment using the POS system following the specified steps.
o Print two receipts and staple one to the docket sheet.
o Instruct the customer to retrieve cash from ATM using the other receipt.
o Ensure the customer receives cash before leaving premises.
* Assist customers throughout the process and address any concerns or questions promptly.
Qualifications
* Previous experience in customer service or a similar role preferred.
* Excellent communication and interpersonal skills.
* Strong attention to detail and ability to accurately document information.
* Basic computer skills for operating the iPad and POS system.
* Ability to work in a fast‐paced environment and handle multiple tasks simultaneously.
* Strong problem‐solving skills and ability to adapt to changing situations.
* Commitment to maintaining a safe and clean work environment.
* Consent to take part in audiometric testing organised by Good Sammy for the role.
Benefits
* Free onsite parking.
* Generous not‐for‐profit tax‐free benefits up to $15,900 per annum.
* Private health insurance discounts.
* Free, confidential counselling services through Employee Assistance Program.
* Comprehensive orientation program including onsite tour.
Legal Notice
Good Sammy Enterprises is committed to providing an environment where people are safe, valued and heard, especially vulnerable adults, young people and children. The organisation strongly encourages applications from people with disability or lived experience, as well as Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds.
#J-18808-Ljbffr