The Department of Communities brings together the services and functions of disability services, child protection and family support, community initiatives and regional services reform.
Communities is a nationally recognised Accredited Carer Friendly Employer through the. The program defines best practice standards by creating a carer friendly workplace, enabling staff to balance work and care, while continuing to contribute to the wellbeing of individuals, families and the community.
The Opportunity
In Western Australia, the Department of Communities (Communities) is responsible for child protection, supporting vulnerable children and young people who are suspected of being abused, harmed, or neglected. Case workers at the Department currently use the Assist case management system to manage client and case records. The Assist Replacement Program was initiated in 2023 to create a case management system that seamlessly aligns with case practice, legislation and child protection frameworks to support practical, culturally informed and coordinated service delivery. The program will transform case management, providing more time for case workers to focus on clients, improving decision making and delivering contemporary digital technology that is responsive to changing business needs, mobile working, cooperative ways of working and future technology advances.
As an Information Services Business Analyst you will be responsible for liaising and working with business users to define and re-design business processes and identify corresponding solution requirements while establishing appropriate expectations and the business scope.
A significant part of your role includes working collaboratively with the business and technology & development teams to recommend work solutions that meet business requirements. You will also define user requirements, authoring requirement documentation through user interviews and workshop sessions and research.
Your day to day may involve:
- Supporting initiatives throughout vendor selection, the project lifecycle and implementation of business solutions.
- Actively seeking to apply technologies to business processes to meet strategic goals through understanding of technology and strong business insight and experience.
- Assisting with the investigation and development of advice on related policies, issues and strategic directions.
- Conducting and participating in application and system usability and reviews with users.
The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact Sarthak Mehandiratta, Senior Business Analyst via 0452 516 827 or.
The successful applicant or applicants assessed as suitable through this process may receive further offers of contract employment in this or similar roles.
Join the Department of Communities
Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only: * A current resume/CV.
- A two [2] page summary outlining the key responsibilities and achievements you have had during your career in the context of the job description and Essential Work Related Requirements (Selection Criteria).
- A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable).
- An application form (for hard copy applications only).
For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact Courtnie Hayes, A/HR Consultant via email on or 0466 517 569.
We can also be contacted via the National Relay Service on the following numbers:
TTY/voice calls - 133 677
Speak & Listen - 1300 555 727
SMS relay - 0423 677 767
Integrity and Honesty
The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity.
In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click.
Equity and Diversity
Communities welcome applications from people from a diverse range of backgrounds and lived experiences, including Aboriginal and Torres Strait Islanders, people with disability, people with diverse sexualities and genders, youth, women, and people from culturally and linguistically diverse backgrounds.
Please let us know if there are adjustments we can make to allow you to fully participate in the application and interview process, as well as in the workplace. Please contact Courtnie Hayes A/HR Consultant, at and via phone 0466 517 569.
If you are an Aboriginal person who would like assistance with your application, please contact on 13 64 64.
Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.