Job Title:
Full Time Eyewear Consultant/Receptionist
Role Overview:
At a leading optometry practice, we are passionate about eye health and helping others see the world more clearly. We seek a friendly and outgoing individual to join our team as a full-time eyewear consultant/receptionist.
Responsibilities:
* Meet and greet patients with a smile.
* Answer phone calls, book appointments, handle emails, filing, and scanning, along with other administrative duties.
* Assist patients in selecting appropriate frames and sunglasses, taking into account their visual needs, prescription requirements, and personal style preferences.
* Provide professional advice and recommendations on lens options to optimize vision and enhance the overall eyewear experience.
* Conduct frame adjustments, repairs, and minor maintenance, ensuring optimal fit and comfort for patients.
* Place and track orders for lenses, frames, and other eyewear accessories, coordinating with external suppliers and maintaining inventory control.
* Collaborate effectively with optometrists, support staff, and other team members to ensure seamless patient care and satisfaction.
Qualifications:
* Previous experience as a receptionist or customer service/retail assistant is ideal but not essential.
* A commitment to providing exceptional customer service and maintaining a positive and friendly demeanor.
* Outstanding interpersonal skills and the ability to communicate effectively and empathetically with patients of all ages and backgrounds.
* Strong attention to detail and organizational skills, with the ability to manage multiple tasks and prioritize effectively.
* The ability to remain calm under pressure and enjoy working in a fast-paced environment.
* A growth mindset and willingness to learn and develop new skills.
* Good computer skills, including familiarity with Microsoft Word and Excel.
What's in it for you?
Join a growing independent optometry group that values its team members and encourages work-life balance. You will have the opportunity to make a difference in people's lives by improving their vision and overall eye health.