3DL is a leading Australian brokerage firm supporting a diverse portfolio of Freight Forwarders. With a strong focus on compliance, accuracy and customer service, we maintain efficient and reliable processes that allow our brokers and clients to operate seamlessly.
To support our continued growth, we are seeking a motivated Admin / Customs Broker Support Officer to join our team at 3DL HQ in Samford Village.
About the Role
This role provides direct administrative and operational support to our licensed Customs Brokers and the wider operations team. It is ideal for someone who is:
* Currently studying the Diploma of Customs Broking, or
* Has extensive experience as a compiler doing entry preparation, document collation, and compliance checks.
You'll be an important part of the workflow, helping ensure paperwork, declarations and records are accurate, complete and delivered on time.
Key Responsibilities
* Assist brokers with document preparation, data entry, and collation of import documentation.
* Upload and manage paperwork including invoices, packing lists, clearances and permits.
* Pre‐check documents for accuracy prior to handoff to brokers for final lodgement.
* Maintain internal systems and client records, including job updates and filing.
* Liaise with clients and freight partners when required to obtain missing information.
* Monitor email inboxes, workflows and queues to support smooth daily operations.
* Provide general team administration including scanning, filing, scheduling and reporting.
* Contribute to continuous improvements across broker support and admin processes.
You Will Bring
* Currently enrolled in the Diploma of Customs Broking, OR significant experience as a compiler in a customs brokerage environment.
* Strong understanding of import documentation and workflow requirements.
* High attention to detail, accuracy and consistency.
* Good communication skills and a professional, organised approach.
* Ability to work in a fast‐moving environment with strong prioritisation skills.
* Proficiency with Microsoft 365 and general admin systems.
Why Join 3DL?
* Work in a supportive, tight‐knit team at our Samford Village HQ.
* No city commute — still close to Brisbane Airport, City and North Lakes (30 minutes).
* Opportunities to grow into a fully‐qualified Customs Broker.
* Stable business with long‐standing major clients, accuracy, compliance and accountability are at our core and strength.
* Great workplace culture with a focus on quality, trust, flexibility and progression.
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