Overview
Role type: Full Time, Continuing
Department: Advancement, Communications & Marketing
Salary: UOM 3 - $69,554 - $76,795 p.a. plus 17% super
Responsibilities and role context
The University flagship merchandise store combines sales, visual merchandising and online fulfilment in a campus setting. In this role you will provide engaging customer service in our flagship merchandise shop and online channels, maximise sales, maintain high visual merchandising standards, and support smooth daily operations and casual staff.
What you will deliver
* Deliver friendly, proactive customer service in-store, by phone, and via email to drive strong sales.
* Operate POS systems accurately, handling payments, returns, exchanges, and end-of-shift reconciliations.
* Maintain attractive visual merchandising, stock presentation, and replenishment that supports brand standards and commercial performance.
* Coordinate stock receiving, pricing, stocktakes, and inventory records, including online order processing and dispatch.
* Support casual staff during shifts, escalating complex customer or operational issues to the Retail Coordinator when required.
You may be a great fit if you
* Bring experience in retail or customer service roles, including face-to-face sales and upselling.
* Demonstrate competency with POS systems, secure cash handling, and accurate end-of-day reconciliation.
* Use desktop applications confidently and enter data accurately into business or inventory systems.
* Apply an eye for detail to visual merchandising and maintaining attractive, commercial in-store displays.
* Manage time and priorities effectively, following procedures while exercising sound judgement within clear guidelines.
* Understand workplace health and safety obligations and basic loss-prevention principles in a retail environment.
For further information please refer to the attached PD.
What we offer you
* 17% superannuation
* Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being
* Career development opportunities, including access to tailored programs and learning platforms
* Leave provisions to support work-life balance and well-being
* Salary packaging and access to discounted services and benefits
* Health and well-being services including an Employee Assistance Program
More information about our benefits is available on our benefits page.
Your team
Advancement (University Communications & Marketing). The University's Communications and Marketing function provides strategic, advisory and operational services to support the academic mission and the University strategy. It fosters collaboration across the University's communication and marketing teams and stakeholders and uses data-driven insights to inform decision-making.
Be Yourself
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We welcome applicants from all backgrounds and experiences. Discover more about Diversity and Inclusion at UniMelb. We are committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We encourage applications from people with disabilities.
Indigenous Applicants
We aspire to be the University of choice for Indigenous Australians. Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team.
Indigenous applicants are invited to contact korin-korin@unimelb.edu.au for more information.
Application essentials
* Visit "apply with us" to learn the process, tips and FAQs.
* You must have current valid work rights for Australia. Visa sponsorship is not available for this role.
* A Working with Children Check is required for all positions. If successful, we will guide you through the process and reimburse you.
* Please upload your resume and cover letter addressing the Key Selection Criteria, found on page 4 in the Position Description.
Want to know more?
* For queries related to this position, contact Nathan Goncalves at nathan.goncalves@unimelb.edu.au
* For questions related to our recruitment process email hr-careers@unimelb.edu.au
* For recruitment adjustments contact Kim Groizard on +61 3 9035 3218 or at hr-careers@unimelb.edu.au (subject: 'Recruitment Adjustments').
Apply today, and join a community that's shaping the future.
Applications close: Sunday 7 June, 11:55 PM; Melbourne time zone.
Position Description: JR-013261 Retail Officer PD .docx, JR-013261 Retail Officer PD .pdf
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