Are you a detail-driven professional who thrives in fast-paced, high-impact environments? Do you want your work to truly matter supporting people when they need it most?
This is a unique opportunity to join a purpose-led organisation that plays a critical role in supporting frontline services and the wider community. You'll be part of a collaborative Health, Safety & Wellbeing team, ensuring employees are cared for through accurate and timely WorkCover claims management.
Claims Management Advisor - WorkCover
As a Claims Management Advisor - WorkCover, you will take ownership of the end-to-end administration of workers' compensation payments and claims processes. You'll ensure injured employees are supported with accurate entitlements, while maintaining compliance with legislative and organisational requirements.
Working closely with Payroll, Finance, and Injury Management teams, you will act as a key link between multiple stakeholders – bringing clarity, precision, and professionalism to a complex and essential function.
Key Responsibilities
* Manage and coordinate WorkCover payments, reimbursements, and claim-related financial transactions with a strong focus on accuracy and timeliness.
* Provide precise data inputs for payroll processing, ensuring injured employees receive correct entitlements and adjustments.
* Interpret and reconcile data across multiple systems including rosters, payroll, timesheets, and insurer documentation.
* Liaise with internal teams and external stakeholders, including insurers, to ensure compliance and resolve complex queries.
* Support and advise managers and employees on WorkCover processes, entitlements, and requirements.
* Maintain accurate and auditable records within claims systems, ensuring all documentation is up to date.
* Contribute to process improvements and documentation, enhancing efficiency and effectiveness across the function.
What You Bring
* Experience in claims management, payroll, finance, or workers' compensation environments.
* Strong attention to detail with the ability to manage high-volume, complex data accurately.
* Excellent organisational and time management skills, with the ability to prioritise under pressure and meet deadlines.
* Confident stakeholder engagement skills and the ability to communicate clearly across all levels.
* Analytical mindset with strong problem-solving capabilities.
* High level of integrity and discretion when handling sensitive and confidential information.
Why This Role Stands Out
* Meaningful impact – Your work directly supports employees in critical moments and contributes to the broader community.
* Complex and engaging work – No two days are the same, with a mix of technical, analytical, and stakeholder-facing responsibilities.
* Collaborative environment – Work alongside experienced professionals in a supportive, high-performing team.
* Purpose-driven culture – Be part of an organisation known for its commitment to service, integrity, and excellence.
Desired Skills and Experience
* Proven experience in WorkCover / Workers' Compensation claims management, payroll, or financial administration.
* Strong understanding of claims processing, entitlements, and legislative compliance frameworks.
* Demonstrated ability to manage high-volume, complex data with exceptional attention to detail and accuracy.
* Experience coordinating end-to-end claims payments, reimbursements, and payroll adjustments.
* Advanced skills in data reconciliation across multiple systems (e.g., payroll, rosters, timesheets, insurer documentation).
* Strong stakeholder engagement skills, with the ability to liaise effectively across HR, payroll, finance, and external insurers.
* Excellent organisational and time management skills, with the ability to prioritise competing deadlines in a fast-paced environment.
* Analytical and problem-solving mindset with the ability to interpret complex data and resolve discrepancies.
* High level of integrity, confidentiality, and professionalism when handling sensitive employee information.
* Proficiency in Microsoft Excel and business systems, with the ability to support process improvements and efficiency initiatives.
ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
By submitting your resume and other personal information with this application you are consenting to this information being collected in line with your privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy
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