Overview
Mercure Gold Coast Resort is a 292‑room resort spanning 3.5 hectares of manicured gardens with significant food & beverage operations, two pools and extensive conference facilities. The property is located on the Gold Coast and has a team of around 150 employees and growing.
The leadership team aims to attract, develop and retain talent who are passionate about fostering a great work environment across all departments while creating memorable experiences for guests.
Job Description
Assistant Manager – Front Office | Mercure Gold Coast Resort
Reporting to the Rooms Division Manager, the Assistant Manager – Front Office acts as the Duty Manager and the Resort’s representative in the absence of the senior leadership team and General Manager.
What you will be doing:
- Support the Rooms Division Manager in providing overall management to the Front Office and Reservations departments.
- Coordinate and assist with check-ins, check-outs, luggage delivery and creating reservations in line with Accor’s standards.
- Lead by example when attending to guest requests.
- Be proactive and resourceful.
- Have the necessary skills and training to actively resolve complaints and challenges presented by guests.
- Assist the Rooms Division Manager in creating and implementing department training plans to drive performance and engagement within the front office team.
- Assist with the preparation of rosters and timesheets in line with the Award requirements.
- Be a support to all areas of the Resort, helping and guiding in peak times to eliminate potential issues.
Qualifications
Your experience and skills include:
- A naturally confident personality, able to approach people and initiate conversation.
- Excellent time management with the ability to multitask while maintaining a high awareness of what is going on around.
- An outcome-driven approach to performance and results, striving to achieve excellence.
- Experience in Opera PMS or Opera Cloud, and Microsoft Suite.
- Current First Aid & CPR, and Responsible Service of Alcohol certificates.
- Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays as per business demands.
- Previous supervisory or management experience within a Hotel or Resort Front Office department.
- Unlimited work rights in Australia. The Resort is unable to offer Sponsorship for this position.
What is in it for you?
- Managerial Salary paid in line with the Hospitality Industry General Award 2020) + Superannuation.
- Employee benefits within the exclusive ALL Heartist Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts.
- Opportunities to build skills and expertise with support from the Accor Academy and Learning Management Systems such as Learn Your Way and Typsy.
- Internal recognition events such as tenure milestones.
- Employee Assistance Program.
- Daily meals provided on shift and free car parking.
This is a great opportunity to be part of a dynamic and fun Resort environment with a supportive team and a history of developing people. This opening is ideal for someone looking to grow in the hotel and resort industry.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- Hospitality
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