Location: Sydney | Full-time (Must have battery experience and be located in Sydney)
RedEarth builds battery systems in Brisbane to help Australians take control of their energy. Homes and businesses rely on these systems to reduce grid risk and stay powered when it matters.
When something goes wrong in the field, RedEarth owns it. We support our installers, stand behind our systems, and fix problems properly. This role sits at the centre of that mission.
This is a technical support role for a licensed electrician who enjoys problem‐solving and backing others. Most work is office‐based, with flexibility built in, plus occasional site visits when hands‐on support makes the difference.
Responsibilities
* Provide Tier 2 technical support to electricians and installers in Sydney
* Support commissioning, configuration, and fault resolution
* Interpret wiring diagrams, schematics, and standards to guide compliant installs
* Diagnose electrical faults, system behaviour, firmware, and communications
* Attend site when required to support complex or critical issues
* Log and track support cases clearly in CRM systems
* Work closely with engineering and product teams on root‐cause fixes
* Support warranty investigations and corrective actions
* Stay current with Australian electrical standards and WHS requirements
Requirements
* Direct experience with battery or energy storage systems
* Unrestricted Australian Electrical Licence
* Robust troubleshooting and fault‐finding skills
* Confidence reading and explaining electrical documentation
* Clear, calm communication style
* Comfort using software tools and support platforms
Nice to have
* Experience in technical support, service, or commissioning roles
* Exposure to energy systems, industrial work, or smart equipment
* Additional training or certifications beyond core licensing
Benefits
* Flexible work setup with balance between office, remote, and site time
* Influence product quality through direct feedback to engineering
* Clear pathways into senior technical or specialist roles
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