About The Team
Stripe's Professional Services team works with our most strategic users. You will work on the highest visibility projects to provide technical expertise to our customers to help accelerate their knowledge, solution design and integrations with Stripe. This role is responsible for leading strategic conversations and developing plans that will transform the payments and financial infrastructure for leading enterprises.
What you'll do Responsibilities
* Plan integration engineering end-to-end, from high-level architecture down to code implementation. This includes conducting discovery sessions with users to understand their goals, parsing out specific use cases, and guiding users to implement high complexity integrations.
* Think on your feet and communicate technical concepts, explaining how Stripe works from both a product feature and API architecture perspective. Manage user expectations on timelines and product changes.
* Be the primary, ongoing technical point of contact for our largest users' and partners' technical teams. Resolve user integration issues and own escalations for operational issues and priority requests.
* Collaborate with Sales, Solution Architecture and Implementation teams to drive client engagement, customer wins, and revenue on behalf of the Professional Services team.
* Collaborate closely with Product and Engineering to proactively identify potential enhancements and new features based on field feedback.
* Provide deep technical guidance and debugging, inspecting and understanding the Stripe codebase and thoroughly testing functionality to best advise users. Build and demonstrate proof-of-concept integrations, create user-specific test plans, and answer ad-hoc technical questions.
* Lead \"Hands On Keyboard\" implementations for user engagements, providing material feedback on coding practices, CI/CD, and software architecture, and supervising the work of our delivery partners.
* Review and optimize existing user integrations and provide recommendations to improve performance, reliability, and efficiency.
* Build tools and analytics; create dashboards, run queries, and generate custom data reports to support user business reviews and operational needs.
* Develop and share knowledge, building reusable processes to enable the larger Professional Services team.
Who you are
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Minimum Requirements
* 4+ years of experience in a Software Engineering / Integration Engineering role.
* Ability to write code in languages such as Python, Go, Java, C/C++ and quickly debug user code snippets.
* Comfortable with code-level debugging (Stripe code and user code) and using code as a tool for problem-solving.
* Strong generalist technical experience, including proficiency in SQL and understanding of data structures and algorithms.
* Understanding of the payments domain and API security topics.
* Ability to discuss technical concepts and explain how Stripe works, both from a product features and API architecture perspective.
* A user‐first approach & empathy with our users, capable of mapping business requirements into reliable technical solutions.
* Confident and comfortable with customers, with the ability to lead strategic technical conversations.
Preferred Requirements
* Enjoy solving open-ended problems, both individually and as a team. Willingness to learn and teach others, including mentoring newer team members.
* Collaborative, communicative, consultative; able to apply specific methodologies to ensure repeatability of engagements.
* Intellectually curious, with great problem solving skills.
* Technical writing skills to document complex integration guidance and processes.
Position Details
* Job Type: Full Time
* Location: 383 Kent Street, Sydney, NSW, 2000, Australia / 530 Collins Street, Melbourne, VIC 3000, Australia
* Open Date: 7 April 2026
In‐office expectations
Office‐assigned Stripe employees in most of our locations are expected to spend at least 50% of the time in a given month in their local office or with users. The requirement varies by role, team and location. For example, Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India and Dublin, Ireland work 100% from the office.
Pay and benefits
The annual salary range for this role in the primary location is A$160,000 - A$240,000. The range may change if you are hired in another location. For sales roles, the range includes both the sales commissions and bonuses target and annual base salary. Additional benefits may include equity, company bonus, retirement plans, health benefits, and wellness stipends.
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