Overview
Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. With a network of approximately 50 franchise territories and more than 2,400 people across Australia, we provide in-home support services to people in local communities.
The role
We are seeking someone who is passionate about providing first-class support to users of our ICT platforms. This is an entry level position and will be suited for someone looking to grow their career in IT.
In this role you will be responsible for providing system support to our growing franchise network across Australia.
What You’ll Do
- System Support – Be the first line of help for all users across the Just Better Care platform, solving everyday tech mysteries and keeping things running smoothly.
- User Management – Play a key role in ensuring staff have the right level of access to the tools they need. You’ll work with Virtual Desktops, Microsoft Exchange Online, and our Intranet, gaining valuable experience in how enterprise systems are managed securely and efficiently.
- File Management – Support the organisation by maintaining well-structured, compliant, and accessible shared files. This is a chance to learn best practices in information management while helping teams collaborate more effectively.
Why It’s Exciting
This role isn’t just about support—it’s a launchpad into IT. You’ll be learning and applying real-world skills in:
- Windows environment administration – getting under the hood of how businesses run on Azure Cloud infrastructure.
- File structures – mastering the art of organisation at scale.
- Antivirus & mail filtering tools – helping keep the network safe and efficient.
- Cloud & business apps – gaining experience with industry-leading platforms like Salesforce, Zendesk, and VOIP solutions.
You’ll build a toolkit that sets you up for future IT roles, all while working in a collaborative, supportive setting where learning is part of the job.
What you need
- Full Unrestricted Australian working rights.
- 1-2 years experience in working within a technical help desk environment (preferably operating in accordance with a ticketing system).
- Knowledge of applications within a Windows based environment, including Windows Remote Desktop Services; Microsoft Office Suite Apps; Microsoft Office 365 and Exchange Online and Power Shell.
- Working knowledge of common computing hardware devices, computer networking concepts, mobile devices and VOIP phone systems.
- Experience in document management, maintaining document control and integrity.
- Strong interpersonal skills, with the ability to communicate effectively and build relationships with a range of internal and external stakeholders.
- Strong problem solving skills and critical thinking ability.
What We Offer
- A fantastic location – Our office is right in beautiful Manly on Sydney’s Northern Beaches (no onsite parking, but plenty of transport options and coffee spots nearby).
- A supportive, collaborative team – You’ll be surrounded by people who’ve got your back, share knowledge freely, and celebrate wins together.
- Hybrid working – After probation, you can work from home two days a week while still keeping connected to the team in person.
- Growth and development – With ongoing training and career opportunities, you’ll be learning new things and building your future from day one.
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📌 Helpdesk Support Officer - ICT Level 1
🏢 Just Better Care
📍 Manly