Overview
Crown Resorts is a great place to visit and an even better place to work, where you can play your part in creating fun, memorable, world‐class experiences for our guests and our people.
The Customer Onboarding Team at Crown Sydney supports membership sign‐ups while ensuring all regulatory and compliance requirements are met. This is a 12‐month maximum term, part‐time opportunity supporting the team during a period of transitioning operating hours. The Membership Specialist is a front‐line point of contact for casino members and guests, managing onboarding activities and delivering a professional, welcoming customer experience in a luxury environment.
Responsibilities
* Support the day‐to‐day membership sign‐up function, balancing customer service, data accuracy and compliance.
* Manage membership sign‐ups and onboarding in line with policies, procedures and regulatory requirements.
* Verify customer documentation, complete data entry and maintain accurate records and reporting across multiple systems.
* Provide attentive and professional customer service, handling enquiries, resolving issues, and navigating complex or sensitive conversations with care.
* Maintain confidentiality and discretion at all times, escalating matters where required.
* Participate in team briefings, training and compliance updates, and follow CrownSAFE health and safety procedures.
Qualifications
* Fluent Mandarin or Cantonese speaker (essential).
* Reliable availability to work weekends and evening shifts.
* Strong system and computer skills, with accurate data entry and attention to detail.
* Deliver high‐quality customer service, balancing warmth and professionalism.
* Comfortable managing challenging conversations in a calm and respectful manner.
* Communicate clearly and professionally in a fast‐paced, customer‐facing environment.
* Demonstrate a strong teamwork ethic and enjoy working collaboratively.
* Able to obtain and maintain required Casino Employee Licences, including probity and credit clearance.
* Knowledge of AML/CTF, KYC or Privacy requirements is advantageous but not essential.
Benefits
* Opportunity to develop new capabilities by upskilling into different loyalty duties within the division.
* Fitted uniforms, provided and laundered by Crown.
* Complimentary meals at the on‐site staff restaurant.
* Discounts across Crown hotels and restaurants Australia‐wide.
* Access to corporate partner discounts across travel, insurance, health and wellbeing, banking and finance, technology and parking.
* Opportunities to build your career within one of Australia's most recognised luxury hospitality brands.
Equal Opportunity Employer
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
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