HOBAN Recruitment are currently sourcing an experienced Participant Support Officer to work with our client who is an independent statutory agency, responsible for supporting thousands of Australians with a significant and permanent disability and their families and carers.
The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities and may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.
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**Responsibilities may include but are not limited to**:
- Managing and resolving participant matters by actioning planning tasks as per the relevant Act.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the Business systems.
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**Keys kills required for role**:
- Very good skills and knowledge of Microsoft Office Suite, Teams, and use of CRM systems
- Excellent verbal and written communication
- Deliver effective customer service and quality, accurate outcomes.
- Must have previous administration experience.
- Confident organising meetings, compiling agendas, taking minutes and organisation of Outlook calendars.
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**About you**:
- Exceptional communication and teamwork skills
- Satisfactory level of technical, functional, and professional skill
- Can maintain effectiveness when experiencing major changes
- Previous experience working closely with internal and external stakeholders.
- Must have an understanding in legislations, policies, and procedures
- Procurement and contract management experience
- Must be an Australian Citizen