About the Role Chandler Macleod has partnered with a leading disability and mental health support services provider with over 20 years of expertise to find a Client Experience Manager- Disability Services to lead a high-performing team and deliver exceptional outcomes.
You'll drive engagement, coach support staff, oversee service quality, and foster a positive, outcomes-focused culture where both clients and workers thrive.
Your Impact Lead, coach, and support a team to deliver exceptional, rights-based service.
Oversee end-to-end experience, including assessments, planning, risk management, and incident response.
Drive outcomes using digital platforms to track goals and guide strategies.
Build and maintain a solid, improvement-focused culture.
Ensure compliance across performance, learning, audits, and certifications.
What You Bring Minimum Diploma-qualified in human services, allied health, social work, community services, nursing, or related fields.
Minimum 5 years' experience in a similar leadership role.
Solid ability to drive outcomes and lead service improvement.
Proven capability in coaching, performance management, and building high-performing teams.
Skilled in managing risk, incidents, complaints, and service quality.
Why Join the Team?
Opportunity to make a real impact on outcomes and team success.
Work within a values-driven, evidence-based team committed to continuous improvement.
Be part of a supportive organisation that encourages learning, growth, and qualified development.
Ready to Lead?
Apply now!
Upload your resume and cover letter or call Kristy Madaffari on for a confidential discussion.