Overview
Job Title: Entry-Level IT Help Desk Technician
Location: Premier Services Group
Job Type: Full-Time
Department: Information Technology
Reports To: IT Manager
About the Role:
Are you a logical thinker with a passion for technology and helping others?
We are looking for an enthusiastic Entry-Level IT Help Desk Technician to join our growing IT team.
This is an excellent opportunity for someone who enjoys solving problems, thrives on learning, and wants to grow a career in information technology.
As part of a national company with offices across Australia and New Zealand, you'll play a key role in supporting staff in multiple locations and helping ensure smooth day-to-day IT operations.
From troubleshooting issues to setting up new systems, you'll be a go-to resource for our internal users at the first level of support.
Current Australian Residents living in the Sydney area only to apply.
Key Responsibilities
Receive, organise and provision inbound stock
Answer inbound calls
Serve as the first point of contact for staff seeking technical assistance via phone, email, ticket system or in person
Escalate to 2nd level support when required
Perform basic troubleshooting on desktops, laptops, printers, and peripheral devices
Set up new computers, install software, and configure hardware for new and existing employees
Assist users with network connectivity, login issues, and email account support
Log and track help desk tickets using our IT support system, escalating issues when necessary
Support remote offices and staff across Australia and New Zealand
Provide clear, professional communication and follow-up on all support requests
Maintain and organize IT equipment and support documentation
What We're Looking For
Strong problem-solving skills and the ability to think logically under pressure
Basic understanding of Windows, iOS and Android operating systems
Familiarity with Microsoft Office Suite and basic networking concepts
Ability to follow technical instructions and document processes accurately
Excellent interpersonal and communication skills
Eagerness to learn and a customer-focused attitude
Some post-secondary education in IT or related field preferred
Current Australian Residents living in the Sydney area only to apply – Off shore or those not currently residing in Australia will not be considered.
Nice to Have (But Not Required)
Experience with help desk software or ticketing systems
Knowledge of Active Directory, Office 365 administration, or antivirus solutions
IT certifications such as CompTIA A+, ITIL, or equivalent
Why Join Us?
Join a respected national company with a strong presence in both Australia and New Zealand
Friendly and collaborative team setting
Hands-on experience with a wide range of IT systems and users
Opportunities for training, mentorship, and long-term career development
Competitive salary and benefits package
Job Insights
Salary match | Number of applicants | Skills match
Application Questions
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as an Information Technology Helpdesk Technician?
Which of the following Microsoft Office products are you experienced with?
Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop?
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
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📌 Entry-Level It Help Desk Technician
🏢 Premier Services Groups Aust & Nz P/L
📍 Sydney