Job Title
A key role in ensuring the performance, availability, and reliability of core transmission networks.
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About the Job
The Technical Specialist plays a crucial part in guaranteeing exceptional service quality through effective collaboration with vendors, service providers, and internal engineering teams.
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Key Responsibilities
* Resolve complex transmission faults to minimize network and customer impact.
* Lead problem management activities, including root cause analysis, corrective action planning, and coordination with suppliers and vendors.
* Support network expansion, upgrades, and new technology integration by reviewing designs and ensuring alignment with operational standards.
* Analyse network performance data, drive automation and service improvement initiatives, and enhance alarm and event management processes.
* Mentor team members, manage technical training and access certifications, and contribute to continuous improvement and operational excellence.
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Required Skills & Experience
* Strong hands-on experience in NOC or Network operations.
* Transmission (Carrier Ethernet, DWDM) knowledge.
* IP Networking and Security services expertise.
* Fault management, monitoring, and escalation handling skills.
* Operational support, network health, and incident resolution abilities.
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Benefits
* This is a permanent opportunity with a competitive annual package.
* The role is located in North Ryde.
* This is a 100% onsite position with a rotating shift roster (morning, afternoon, night).