Cruise Consultant
Key Responsibilities
* Quote, book, and invoice cruise bookings and packages with accuracy and flair
* Achieve monthly sales targets and KPIs
* Deliver outstanding service across walk‐in, email, and phone enquiries
* Maximise every opportunity through upselling and cross‐selling
* Monitor and action all relevant mailboxes daily
* Maintain strong product knowledge to confidently recommend the perfect cruise
Qualifications
* Proven customer service experience with exposure to sales targets
* Previous travel or cruise experience (preferred but not essential)
* GDS experience (preferred but not essential)
* A keen eye for detail and strong problem‐solving skills
* The ability to thrive in a fast‐paced environment
* Motivation, organisation, and a love of exceeding expectations
Benefits
* Opportunities for onboard ship inspections and exclusive cruise discounts for personal adventures
* Industry travel discounts and eligibility for sponsored Familiarisation Cruises across the globe
* Diverse & Inclusive Crew – an Equal Opportunity Employer encouraging applications from Aboriginal and Torres Strait Islander peoples, people with disability, and individuals from diverse cultural and ethnic backgrounds
* Tailored Learning & Development pathways, including in‐depth cruise product training
* Access to 350+ retail, health, and wellbeing discounts, financial planning advice, and an employee share plan
* Corporate health insurance discounts with BUPA, internal gym access, and wellness initiatives
* Employee Assistance Program for mental health support
* Paid parental and volunteer leave, and opportunities to support charities through Workplace Giving
* Commitment to sustainability and responsible cruising practices
* Support for Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave
We are an Equal Opportunity Employer.
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