CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.To learn more about who we are and the work we do, visit our About Us page.About the RoleThe Manager, Claims and Injury Management plays a key leadership role in overseeing the management of CFA's WorkCover and Volunteer Compensation, ensuring compliance with legislation, processes and stakeholder needs.This role leads a dedicated team responsible for claims management, injury recovery, and return-to-work/return-to-life programs and compensation services for injured members. As a strong people leader, you will foster a positive, collaborative and high-performing team environment, empowering staff to deliver compassionate, consistent and effective support to those navigating the recovery and compensation process.Working closely with internal stakeholders and external partners, the role supports CFA's strategic objectives by promoting best practice injury management, sustainable volunteer compensation schemes, and return-to-work outcomes that exceed industry benchmarks.Key responsibilities:Lead and inspire a high-performing team delivering injury recovery and compensation services for CFA employees and volunteers.Provide oversight of claims and injury recovery processes, ensuring compliant, consistent and timely outcomes.Build strong partnerships with internal stakeholders and WorkCover agents to achieve safe, sustainable return-to-work outcomes.Drive a culture of continuous improvement through performance insights, data-driven decision-making and enhancements to service delivery.A detailed position description is attached.About youStrong technical knowledge and understanding of compensation schemes with the ability to interpret and apply associated legislation.Leadership skills and ability to obtain and maintain effective cooperation and contribution of diverse stakeholders.People management expertise and ability to lead and develop a specialist resource team.High level written and verbal communication skills and collaborative relationship building skills.Ability to provide authoritative, specialist advice and expertise to all levels within an organisationAbility to negotiate and deliver agreed outcomes whilst working with minimal supervision and to strict deadlines.Tertiary qualifications in a related discipline, ideally with an injury and compensation management focus or specialisation will be highly regarded.An allied health background is advantageous.Why choose CFAMeaningful Purpose: Your contribution truly makes a differenceWork-Life Balance: Paid parental leave, generous leave provisionsFlexibility: Hybrid work options with flexible work arrangementsDiscounts: Emergency Memberlink discounts on various servicesWellbeing Focus: Health Ready programs, flu vaccinationsMember Assistance Program: Access support across 8 service pathwaysYour ApplicationClick the `Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role.Pre-employment ChecksOffers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.Applications close: 11:59pm 17 June 2026.CFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email recruitment@cfa.vic.gov.auThe Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact recruitment@cfa.vic.gov.au
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