Hotel or Motel Manager – Full Time
Employer: GLADIUS HOTELS PTY LTD (ABN 99 663 050 879)
Trading As: Gladius Hotel & Suites – Parramatta
Occupation: Hotel or Motel Manager (ANZSCO 141311)
Location: 100 Marsden St, Parramatta NSW 2150
Salary Range: AUD $75,000 – $85,000 per annum plus superannuation
Employment Type: Full-time (minimum 38 hours per week)
Job Published: 26 May 2025
Applications Close: 24 June 2026
Employer Profile
Gladius Hotels Pty Ltd operates Gladius Hotel & Suites – Parramatta, formerly known as Holiday Inn & Suites Marsden Street Parramatta. The business now trades independently under the Gladius Hotel & Suites brand while continuing to provide high-quality accommodation, hospitality, guest services, and operational standards within the Parramatta hospitality sector.
The hotel provides luxury boutique accommodation featuring modern guest suites, concierge services, lounge and bar facilities, fitness amenities, breakfast service, and broader hospitality operations designed to support both business and leisure travellers. The property maintains a strong focus on guest experience, operational efficiency, service consistency, and hospitality excellence within a contemporary hotel environment.
The organisation operates across multiple hospitality functions including front office operations, reservations management, housekeeping coordination, food and beverage service oversight, guest relations, property presentation, and broader accommodation management activities.
About the Role
The position of Hotel or Motel Manager is responsible for overseeing and coordinating the daily operational activities of the hotel across accommodation services, guest engagement, front office operations, housekeeping coordination, food and beverage oversight, operational administration, and broader hospitality management functions.
The role requires a commercially focused hospitality professional capable of managing operational service delivery within a busy hotel environment while ensuring compliance with hospitality standards, guest satisfaction expectations, workplace procedures, and operational performance objectives.
The successful candidate will work closely with management and operational staff to maintain high-quality accommodation services, support team coordination, oversee hospitality operations, and contribute to the continued growth and operational success of the hotel.
Key Responsibilities
Hotel Operations and Guest Services
* Direct and oversee hotel operational activities including reservations, reception, housekeeping coordination, concierge support, and guest service delivery.
* Supervise front office operations to ensure efficient check-in, check-out, booking management, and guest communication processes.
* Monitor accommodation presentation standards, room readiness, guest facilities, and overall operational service quality.
* Coordinate guest service activities to maintain high standards of customer satisfaction and hospitality service delivery.
* Respond to operational issues, guest enquiries, complaints, and service escalations in a professional and timely manner.
Hospitality, Food and Beverage Coordination
* Coordinate and supervise hospitality service activities relating to bar, lounge, breakfast service, functions, and broader guest service operations where required.
* Assist in planning and overseeing hospitality activities associated with conferences, events, meetings, and guest functions.
* Monitor operational service standards across hospitality and accommodation areas to ensure consistent guest experiences.
* Support implementation of hospitality procedures designed to maintain service quality and operational efficiency.
* Coordinate operational workflow between front office, housekeeping, and hospitality service teams.
Operational Management and Administration
* Oversee operational administration activities including purchasing coordination, supplier liaison, stock monitoring, and general operational reporting.
* Assist in monitoring operational expenditure and supporting cost control initiatives across hotel functions.
#J-18808-Ljbffr