About the Role
As an Ancillary Claims Officer, you will assess and process high volume ancillary claims for our members. You will be part of a supportive team focused on delivering UnCommon Care to our members. This fast‐paced role has a strong customer‐service focus and requires accurate information and exceptional service when responding to enquiries raised by internal customers, members, and providers. A thorough understanding of the funds policies and procedures is required. This is a part‐time, max‐term contract for 12 months, working three days a week (Monday, Tuesday and Friday). Operational hours are 8:30am to 5pm from Monday to Friday, based in Parramatta with hybrid working available.
Key Responsibilities
* Assess and review all types of ancillary claims
* Review and pay claims in accordance with Fund Rules and policies
* Maintain claims quality by ensuring processing accuracy targets are achieved and error rates are below unit KPI's
* Process claims or reject in Claims Portal and New Health Systems
* Perform claims adjustments and initiate follow‐up/recovery action as required
About You
You will have strong customer service skills and previous experience within insurance claims, contact centre or administration roles. To be successful, you will have:
* Intermediate PC skills with accurate data entry skills
* Ability to adapt positively to changing work practices and needs
* Ability to set own priorities to ensure individual and team targets are achieved and exceeded
* Ability to communicate verbally effectively and courteously and in writing to both internal and external customers
* Ability to work autonomously and set own priorities to ensure unit objectives are met
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