Job Title
Account Manager (TBTC Maroochydore QLD)
Employment Type
Permanent
Closing Date
5 June 2026 11:59pm
Job Summary
As an Account Manager in TBTC, you support the development of deep customer relationships, manage your own defined portfolio of accounts, and deliver technology solutions to small and medium businesses.
Responsibilities
* Take ownership for managing relevant customer relationships to support ongoing development, drive customer satisfaction and sales objectives for the defined portfolio.
* Contribute to implementing the segment and portfolio strategy (including outbound call campaigns) to support the retention and growth of customer portfolios.
* Take accountability for managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, resolving issues and escalating complaints or complex leads to experienced team members as required, to ensure timely remediation and positive customer experiences.
* Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support the identification and qualification of leads.
* Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.
* Meet individual and team sales and performance KPIs.
* Continue to upskill and develop capability and knowledge across Telstra's portfolio of products and business solutions.
* Participate in individual or group coaching and feedback conversations.
This is a full-time on-site role that will be based in TBTC Maroochydore QLD.
Qualifications
* Demonstrated ability and performance in an ICT or Telco Sales roles.
* Understand and relate to Small and Medium Business customers.
* Understand technology essential in running a business effectively.
* Proven experience in both cold and warm calling and engaging with potential or existing customers.
* Ability to build and maintain relationships through effective communication and follow-up.
* Enjoys coaching and development from leaders.
EEO and Background Check
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is protected and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We are aware of the current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team via the contact details found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment
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