Department of Communities WA – Fremantle WA
17h ago, from Western Australia Government
The Department of Communities brings together the services and functions of disability services, child protection and family support, community initiatives and regional services reform.
Communities is a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program. The program defines best practice standards by creating a carer friendly workplace, enabling staff to balance work and care, while continuing to contribute to the wellbeing of individuals, families and the community.
Opportunity
As an Application Support Officer, you will be responsible for assisting business systems in the definition, design, technical architectures and appropriate solutions to meet the department's business objectives and technical requirements.
You will provide second level user support by diagnosing and resolving reported incidents relating to Department systems and business application solutions and assist in facilitating third level support with software providers. You will accurately record incidents, monitor and document action plans to ensure timely resolution and closing issues when incidents are complete. You will also assist senior staff in the definition and design of appropriate technical architecture solutions to meet business objectives and technical requirements.
Position: 1 permanent position available for immediate filling.
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