Employment Type: Permanent. Closing Date: 26 June 2026 11:59pm.
Job Title: Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in‐store customer journey, and through a collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Responsibilities
* Deliver exceptional customer experiences: help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
* Be the go‐to tech expert: stay up‐to‐date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and excel: use your consultative selling skills to meet and exceed sales targets and KPIs while keeping customers connected.
* Collaborate and contribute: work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Locations
* BELCONNEN
* CANBERRA
* GUNGAHLIN
* TUGGERANONG
* WODEN
Salary and Benefits
Plus 12% superannuation.
10% variable remuneration (first 2 months guaranteed while you learn on board). Variable remuneration details subject to plan rules.
Generous discounts: enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
Leave options: 16 weeks paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, possibility to purchase up to 4 weeks additional leave.
Training & career growth opportunities: access over 17,000 learning programs with LinkedIn Learning, Future Ready program, and other development pathways.
Flexibility: flexible working hours and a supportive approach to parental leave—do it your way!
Recognition & rewards: monthly performance rewards and a range of recognition programs to celebrate your success.
Inclusive culture: diverse and inclusive team where everyone's unique perspective is valued and respected.
Qualifications & Skills
* Great communication skills: natural at connecting with people and making their day better.
* Solution‐oriented approach: enjoy thinking on your feet and tailoring solutions for each customer.
* Sales drive: motivated to achieve and exceed sales targets and KPIs.
* Passion for learning: eager to grow and develop skills in a dynamic environment.
* Resilience & positivity: can‐do attitude, even when things get busy.
* Customer‐facing experience: previous experience is a plus but not required—enthusiasm is valued.
EEO Statement
We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.
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