Description
Job Description — Technical Architecture Director, Professional Services
Salesforce Professional Services empowers the world's most complex enterprises to unlock transformational value from the Salesforce platform — including the rapidly evolving frontier of AI-powered business transformation. As trusted advisors and innovators, we work hand-in-hand with customers to help them become Agentic Enterprises: organizations where AI agents work alongside humans to automate workflows, personalize experiences at scale, and drive measurable outcomes.
Responsibilities
Salesforce Professional Services is looking for a Technical Architecture Director. In this role, you will serve as a strategic advisor and Salesforce platform expert to the company's largest, most complex enterprise customers — guiding them through their AI and agentic transformation journey.
Key responsibilities include:
* Serve as a trusted advisor to clients, helping them navigate their journey to becoming an Agentic Enterprise through Agentforce, Data Cloud, and the broader Salesforce platform
* Lead enterprise-level Technical Architecture and Governance, ensuring solutions are AI-ready, scalable, and aligned to Salesforce's Well-Architected Framework
* Architect and govern solutions that integrate Agentforce, Data Cloud, MuleSoft, and multi-cloud Salesforce capabilities to unlock end-to-end business value
* Guide customers and colleagues in rationalizing and deploying emerging AI technologies — including agentic AI, LLM orchestration, and autonomous workflows — that drive measurable business outcomes
* Identify and lead internal critical initiatives to grow the consulting practice; contribute thought leadership on AI architecture, data strategy, and the agentic enterprise
* Contribute to a program vision while advising on enabling technologies, with a strong focus on Agentforce, Data Cloud, and MuleSoft Agent Fabric
* Work closely with Delivery Managers, Solution Architects, and clients to architect solutions that are extendable, AI-ready, and built to minimize technical debt
* Proactively identify and manage risk, and drive issues through to full resolution
* Manage customer expectations and negotiate solutions to complex problems with customers and third-party partners
* Champion AI governance and responsible AI practices in enterprise architecture, ensuring trust and security underpin every solution
* Define multi-year platform roadmaps that align technical debt reduction with AI-readiness
* Partnering with Customers to quantify the ROI of agentic transformations
Minimum Qualifications
* Enterprise architecture or consulting experience, with a focus on large-scale platform transformations
* Hands‐on experience or deep familiarity with Salesforce platform architecture, including one or more of: Agentforce, Data Cloud, MuleSoft, Service Cloud, or Sales Cloud
* Strong application design skills combined with expertise in data, integration, and security architecture — particularly in AI‐enabled and agentic contexts
* Experience in Operating Model design for AI‐driven organizations
* Experience designing solutions that incorporate AI and/or LLM technologies, including agent orchestration, prompt design, and automated workflow
* Strong presentation skills; able to effectively present and defend a point of view to executive and C‐level audiences
* Proven ability to analyze, design, and optimize business processes via technology and integration
* Strong communication skills, both written and verbal, with the ability to translate complex technical concepts for diverse audiences
* Resourceful, entrepreneurial thinker who can navigate ambiguity and drive to solutions
* Experience leading and managing cross‐functional teams
Preferred Qualifications
* Experience with Salesforce Agentforce, Data Cloud, and/or MuleSoft on enterprise‐scale engagements
* CTA (Certified Technical Architect)
* Familiarity with AI governance frameworks, responsible AI principles, and enterprise AI strategy
* Salesforce certifications (e.g., System Architect, Application Architect, Technical Architect, Data Cloud)
* Experience with DevOps, CI/CD, and platform security best practices in a Salesforce context
* Prior experience in a Big 4 or equivalent consulting environment
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