Customer Service & Administration Officer
Central Coast Council is seeking a motivated and customer-focused individual to join our team to provide outstanding customer service for our community and administrative support for our Development Support team.
Responsibilities
You will be the first point of contact for customers regarding Land Use Planning, Building, Plumbing and Environmental Health matters via phone, email and our front counter and you will play a key role in ensuring customers receive friendly, professional and efficient service. Alongside customer service, you will provide accurate and timely administrative support to Development Support team members, coordinate building and plumbing plan requests (including preparation, invoicing, and sourcing plans), undertake Certificate 337 processes with careful research and data entry, and ensure all correspondence is prepared to Council's standards and templates, contributing to the smooth operation of the Development Support team and the delivery of high-quality services to the community.
Qualifications
* Minimum two years' experience in an administrative role.
* Sound customer service skills including conflict resolution.
* High level of computer literacy, including Microsoft Office Suite.
* Proven high standards of written and verbal communication, including attention to detail.
* Demonstrated excellent interpersonal skills and ability to work with a diverse range of people.
* Excellent time management skills and the ability to meet deadlines.
Salary and Conditions
Salary and conditions:
* Full-time position (75 hours per fortnight).
* Commencing 5 January 2026.
* Central Coast Council's Enterprise Agreement – Administration Level 2.1 ($36.78 per hour).
For any enquiries, please call 8***.
Applications close at 4pm on Wednesday 10 December 2025.
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