We are seeking an accomplished restaurant professional to spearhead our dining establishment. This position is ideal for someone who thrives in a dynamic environment, is passionate about providing exceptional customer service, and takes pride in crafting memorable dining experiences inspired by Italian culture and cuisine.
Key Responsibilities
* Oversight of all daily front-of-house operations, ensuring seamless, efficient, and high-quality service delivery.
* Leadership, coaching, and mentoring of the FOH team to deliver welcoming and attentive hospitality that aligns with our Italian dining style.
* Recruitment, training, and onboarding of new team members, fostering a positive and professional team culture.
* Management of staff schedules, wage costs, and labor efficiency to meet operational objectives.
* Collaboration with the Executive Chef and Food and Beverage Manager to maintain strong communication and consistent service flow.
* Monitoring of guest satisfaction, response to feedback, and resolution of service issues promptly and professionally.
* Maintenance of high standards of cleanliness, presentation, and compliance with food safety, RSA, and workplace health and safety requirements.
* Assistance with stock control, ordering, inventory checks, and supplier management to ensure product consistency and availability.
* Support for marketing and promotional activities, including seasonal menus, events, and community engagement.
* Driving revenue and operational improvements through strong leadership, service innovation, and team development.
Requirements
* Prior experience as a restaurant manager or assistant manager in a fast-paced hospitality environment (Italian cuisine or premium dining experience highly regarded).
* Strong leadership skills with the ability to motivate, support, and develop a high-performing team.
* Excellent communication, organisational, and problem-solving abilities.
* A warm, customer-focused personality with a commitment to creating a welcoming and authentic dining atmosphere.
* Solid understanding of rostering, cost control, and general operational management.
* Ability to work evenings, weekends, and peak service periods as required.
* Current RSA and sound knowledge of responsible service practices.
* Passion for Italian food, wine, and culture is an advantage and will help you thrive in the role.