Network Support Engineer Role
The successful candidate will provide technical support to customers on data networking, security, and wireless design.
They will be responsible for managing the escalation of complex issues, coordinating incident resolution with technical teams during high-priority cases, and managing field service activities at customer premises.
The engineer must have a strong background in network security, wireless, and firewall technologies.
* Design: Collaborate with data engineers to produce solutions that meet business requirements.
* Installations: Plan and execute rollout of customer data networks, coordinating with project managers and resource managers.
* Support: Provide remote diagnostics, onsite assistance, and fault resolution for maintenance contracts or time-and-materials clients.
* Presales: Scope and quote networking and security products, presenting technical solutions during sales meetings.