Service Scheduler – Home Care
Do you enjoy fast‐paced, jigsaw puzzle‐like challenges where every day brings something new and exciting? If you thrive in dynamic environments and love solving problems on the fly, this could be the perfect role for you. Flexibility and resilience are key qualities we value, as our fast‐paced environment often requires swift adjustments and creative problem‐solving.
About the role
* Schedule and allocate our customer services to care workers with consideration to the customers' individual care needs, by using our care worker attributes and availability.
* Work closely with Care Facilitators to develop rosters that meet our customer needs whilst aligning with the BaptistCare Enterprise Agreement, communicate with customers to confirm service appointments and address any customer queries in relation to their scheduled services.
* Maintain data accuracy ensuring customer information and service details are correct including appropriate attributes.
* Working full-time from 9am‐5pm, with one day required in the office.
What you'll bring
* Excellent organisational and time management skills
* Strong communication abilities, both verbal and written
* Ability to work under pressure and juggle competing priorities
* Familiarity with scheduling software or willingness to learn
* Positive attitude and ability to problem‐solve
* Understand and value BaptistCare's Christian identity
* Previous experience in a service scheduling, administration, or customer service role (desirable)
* Knowledge of Home Care programs and funding (desirable)
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