Who we are looking for
We're seeking a dedicated Customer Support Officer to join our Portland team. You'll be our customers' first point of contact, providing exceptional support and assistance to ensure they're satisfied with our services.
This is a part‐time position contracted for two years with a generous salary of $72,170 to $76,019 pro rata p.a. plus superannuation.
This position is rostered for 20 hours per week, two full days of 8:15 am – 5 pm and a 4‐hour day of 1 pm – 5 pm.
What you'll be doing
On a day‐to‐day basis, you'll:
* Handle incoming customer phone calls.
* Attend to visitors and customer enquiries.
* Ensure customer requests and information received are handled accordingly.
* Act as a source of information for members of the public.
* Assist with issuing invoices and following up overdue accounts.
Desired Skills and Experience What you'll bring
* One to two years of relevant experience.
* Clear and concise oral and written communication skills.
* The ability to assist and resolve customer issues under pressure.
* The ability to work effectively in a close‐knit team to accomplish objectives and targets.
* Skills to operate a variety of computer software.
What we can offer
You'll be offered a range of great benefits including:
* Workplace flexibility with access to working arrangements such as hybrid work, flexible hours, purchased leave, monthly rostered days off and more.
* An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life.
* A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
* A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families.
* Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more.
We're an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best.
We welcome applications from everyone including people with a disability, job seekers of all ages, carers, people from culturally diverse backgrounds, members of the LGBTI+ community, and Aboriginal and Torres Strait Islander people.
Reasonable Adjustments
We're here to support you through life's ups and downs. Whether you need adjustments during the recruitment process or at work, like flexible hours or accommodation for disabilities, we're here to help. We understand it can be daunting to share your needs, so feel free to reach out with any questions at. Your information will be kept completely confidential.
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