* Full-time | Fixed-term until December
2027
* Level 6 | Salary from $92,646 – $100,136 +
Super up to 15% matching
* Enjoy 5 weeks annual leave, flexible work options,
and 2 paid wellness days
We are looking for an experienced Senior ICT Support Officer to
provide next level ICT support for City staff and stakeholders.
About the Role
We are seeking a personable ICT professional to join our IT team.
Being the team lead for the level 1 & 2 ICT support team, you
will:
• Provides operational leadership and guidance to team members
to achieve quality outputs and work performance within agreed
timescales and service standards.
• Manage the service desk ticket queue ensuring calls are
assigned and processed to meet high quality service levels
• Provides feedback, support, and coaching to team members
that enables individuals to learn and develop existing and new
skills to improve accuracy, productivity and overall work
standards.
• Provides tier 2 ICT support services to City of Wanneroo
staff and stakeholders by answering Service Desk phone calls and
addressing Service Desk request tickets in an ICT Support
system.
• Research, recommend, test and implement new services and
technologies.
• Create and maintain support documentation to assist City of
Wanneroo staff and stakeholders.
• Maintain relevant registers, databases and systems, ensuring
that information is accurate, securely stored and accessible.
This position may require you to work outside of normal business
hours or be on call to support the delivery of service unit
activities.
About You
The following is a list of skills and experience required for the
Senior ICT Support Officer position.
Qualifications, Requirements and
Experience:
• Qualification in relevant discipline such as Information
Technology or other relevant industry certifications equivalent
experience.
• Experience in providing Microsoft Technical Support, such as
Microsoft: Active Directory, Exchange, Azure, Office 365, Windows
Operating Systems and products.
• Relevant experience in a similar role is required.
• Possess a valid (Class C) Western Australia driver's
license.
• Advanced experience in the efficient utilisation of
information systems and technology
Skills and Knowledge:
• Skilled in supervising the work of others, people
management, providing technical assistance and support and
motivating staff
• Intermediate computing, numeracy and literacy skills.
• Intermediate organisational skills with the ability to
prioritise competing tasks and projects.
• Intermediate research and analysis skills.
• Advanced customer service skills.
• Advanced communication and problem-solving skills.
• Knowledge of the practical application of occupational
health and safety measures in the workplace including hazard
identification in an office environment.
So… why join the City of Wanneroo?
More Time Off
• 5 weeks annual leave
• 2 paid Wellness Days and 1 paid Volunteer Day per year
• 12 weeks paid parental leave
• Access to additional leave types: Reproductive Health,
Cultural/Ceremonial, Family Responsibility and Family &
Domestic Violence Leave
• Ability to purchase or cash out leave, depending on your
needs
Genuine Flexibility
• Flexi time arrangement
• This is a full-time role (76 hours per fortnight), with
occasional weekend work and Council Meetings as required.
• Start and finish times can be adjusted within a
7am–7pm span depending on your preferences and team needs
• Hybrid work may be available depending on the service area
at times
Stability with Mobility
• Long Service Leave is portable across WA local
governments
• Permanent roles, strong internal mobility, and sector-wide
credibility
• A comprehensive development program with internal capability
frameworks and access to funded external courses, workshops, and
study leave
Perks & Support
• Up to 15% superannuation with matching
• Free on-site parking
• Thoughtfully designed workspaces with sit-stand desks
• Modern end-of-trip facilities including showers, lockers,
and secure bike storage
• Access to salary packaging and novated leasing options
• 50% off membership to our award-winning gym and leisure
centre, Aquamotion
• An active social club with regular events
Work Local
With 56% of our workforce living locally, working at the City of
Wanneroo isn't just about cutting your commute. This role is
a genuine opportunity to contribute to the community you call home.
This is work with real purpose, where you will see the impact of
your efforts every day – in parks, streets and services
around you. It's a meaningful way to give back and shape the
future of your City.
The City of Wanneroo is a diverse, community-focused
organisation where your work makes a real impact, not just for our
residents, but for the people you work alongside. We're proud
of our inclusive culture and the many perspectives that shape
it.
We strongly encourage Aboriginal and Torres Strait Islander
people to apply and bring their voice to local government. If you
value purpose, collaboration, and a team that welcomes you for who
you are, you'll feel at home here.
Interested?
If this sounds like your next career move, we'd love to hear
from you.
Apply with your resume and a cover letter (max 2 pages) telling
us why you're a great fit.
Reference number: 711832
Applications close: Wednesday 10th
December 2025
*** Applicants are encouraged to apply at their earliest
convenience as the City reserves the right to interview suitable
applicants prior to the closing date and may close this ad earlier
for the right applicant.
For further information visit the City of Wanneroo website or
contact Paul King, Coordinator IT on
Please note:
• A National Police Clearance (within 3 months) is required
prior to commencement.
• All employees must declare secondary employment to manage
any potential conflicts of interest and fatigue risks.
• Medical assessment may be required depending on the
role.
Attachments:
- Position Description - Senior ICT Support Officer -November