Employment Type
Permanent
Closing Date
30 Dec 2026 11:59pm
Job Title
Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Responsibilities
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
* Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
* Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.
Compensation and Benefits
* 12% Superannuation
* 10% Variable Remuneration (first 2 months guaranteed while you learn on board)
* 30% discount on Telstra services and exclusive offers with over 240 partners
* 16 weeks paid parental leave
* Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and the ability to purchase up to 4 weeks of additional leave
* Access to over 17,000 learning programs with LinkedIn Learning and the Future Ready program
* Flexible working hours and a supportive approach to parental leave
* Monthly performance rewards and a range of recognition programs
* Inclusive culture where diverse perspectives are valued and respected
Qualifications & Skills
* Great communication skills – natural at connecting with people and making their day better
* Solution-oriented approach – enjoy thinking on your feet and tailoring solutions for each customer
* Sales drive – motivated to achieve and exceed sales targets and KPIs
* Passion for learning – eager to grow and develop skills in a dynamic environment
* Resilience and positivity – can-do attitude even when things get busy
* Customer-facing experience – previous experience a plus but not required; enthusiasm will be taught
EEO Statement
We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.
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