Office & Operations Manager – SMS Coffs Harbour
Lead, organise, and inspire with one of the region's most respected strata management teams.
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About Us
At SMS Coffs Harbour, we're leaders in the strata management industry — trusted for our professionalism, integrity, and commitment to exceptional client service.
We manage a diverse portfolio of residential and commercial properties and take pride in delivering consistent, high-quality outcomes for owners, committees, and residents alike.
Our culture is supportive, energetic, and growth-focused. We invest in our people through training, mentoring, and genuine career progression because we know great teams deliver great service.
As we continue to expand, we're looking for an Office & Operations Manager who can bring structure, leadership, and drive to our growing team.
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The Opportunity
This is the engine-room role that keeps our business running at its best.
You'll lead people, streamline systems, and ensure the day-to-day operations of the office run smoothly and efficiently. Working closely with the Directors, you'll oversee HR, compliance, and office operations while fostering a positive, high-performing workplace culture.
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Key Responsibilities
Leadership & Team Support
* Inspire and mentor your team to deliver excellence
* Provide daily guidance and hands-on support to staff
* Coordinate team meetings
* Handle external complaints with professionalism and care
* Foster collaboration, accountability, and staff wellbeing
* Champion a positive, solutions-focused workplace culture
Human Resources & People Management
* Manage recruitment, advertising, interviews, and onboarding
* Oversee leave management, timesheets, and medical certificates
* Conduct performance reviews and maintain employment contracts
* Coordinate training, courses, and licensing pathways
* Keep company policies and employee records up to date
* Support team wellbeing and manage conflict resolution
* Set up and manage traineeships
Finance & Administration
* Prepare monthly management and financial reports for Directors
* Monitor expenses and supplier invoices.
* Support payroll processes and wage claims
* Assist with budgeting and financial tracking
Strata Operations & Compliance
* Ensure full compliance with all regulatory and legislative requirements.
Office Management & Culture
* Oversee day-to-day office operations and maintenance
* Enjoy use of a fully maintained company vehicle
* Manage office equipment and supplies.
* Coordinate birthdays, team lunches, and social events
* Drive staff engagement initiatives
* Maintain an organised, professional, and welcoming office environment
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About You
You're a natural organiser and people-leader who thrives in a fast-paced, professional environment. You balance empathy with accountability, process with people, and always look for ways to improve how things are done.
You'll bring:
* Proven experience in office, operations, or business management
* Strong leadership and communication skills
* Excellent time management and problem-solving ability
* Proficiency in Microsoft Office (Xero a bonus)
* Attention to detail, initiative, and sound judgment
* Confidence to make decisions and drive improvement
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Why You'll Love Working With Us
* 6 weeks' paid annual leave — genuine work–life balance
* 9-day fortnight and flexible work-from-home options after probation
* Use of a fully maintained company car included as part of the package
* Supportive leadership and a collaborative team environment
* Comprehensive onboarding and ongoing professional development
* Regular social events and a fun, down-to-earth culture
* Competitive salary + superannuation
* Career growth in a respected, expanding company
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Ready to Join Us?
If you're ready to make your mark leading operations in a business that values people, integrity, and excellence — we'd love to hear from you.
Click "Apply" now and include your resume and a short cover letter telling us why this role excites you.